Product Manager / Gestionnaire de produit

at  Plusgrade

ENGLISH VERSION BELOW

Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l’on crée en chemin. Notre engagement consiste à redéfinir l’avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d’ambition, d’innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l’univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.

WHAT WE DO:

Ever been upgraded on a cruise, a rail journey, or a flight? (Best feeling ever, am I right!?) Well, you’ve likely experienced our products.
Plusgrade’s Ancillary Revenue Platform is the only digital-first ancillary merchandising engine that gives travelers the ability to upgrade their experience in multiple ways (bidding, instant purchase, blocked seats to name a few) within the booking to departure window. We help airlines, cruise lines and passenger rail companies generate ancillary revenue through incredible customer experiences.
We’re leading a high-growth category. We outpaced our pre-pandemic revenue targets (and the recovery rate of the travel industry), despite living through the greatest disruption in travel’s history. Today, we’ve generated more than $6 billion in new revenue opportunities. We intend to grow much, much more. And into many more verticals with more products.
Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We’ve built a genuinely diverse team of winners, where we make sure anyone and everyone feels that they belong, but most importantly, we share the same values of customer obsession, togetherness and winning.

WHAT YOU’LL LOVE ABOUT US:

RRSP/401(k) Matching
Comprehensive Health Plans
Flexible Paid Time Off
✈️ Travel Experience Credit
Annual Wellness Credit
Team Events and Monthly Lunches
Home Office/Commuter Credit
Work From Anywhere Program
Parental Leave Top Up
Adventure Pass

LE ROLE :

Plusgrade est à la recherche d’un gestionnaire de produit : Paiements pour rejoindre notre équipe en pleine croissance et établir une vision centrée sur le client qui transformera nos produits et l’industrie du voyage.
Relevant directement du directeur des produits, des plateformes et de l’IA, dans ce rôle, vous serez responsable de diriger des initiatives visant à améliorer et étendre le traitement des paiements chez Plusgrade.
Le travail peut englober tout, de la stratégie et la vision des produits, à la conception et au développement des produits, à l’amélioration des processus et l’augmentation de la satisfaction des clients. Cela implique d’identifier les besoins des clients et les opportunités d’affaires, puis de les amener jusqu’à leur mise en œuvre en collaborant avec les équipes d’affaires et d’ingénierie de Plusgrade.

THE ROLE:

Plusgrade is searching for a Product Manager: Payments to join our growing team and establish a Customer-centric vision that will transform our products and the travel industry.
Reporting directly to the Director of Product, Platforms and AI, in this role you will be responsible for leading initiatives focused on improving and expanding payment processing at Plusgrade.
The work can cover everything from product strategy and vision, product design and development, process improvement and increasing Customer satisfaction. This involves identifying Customer needs and business opportunities, and taking them through to implementation by collaborating with the business and engineering teams at Plusgrade.

WHAT YOU’LL BE DOING:

• Working with other key members of the team, you’ll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing products.
• Owning all product initiatives focused on processing payment on all our touchpoints.
• Working with partners and 3rd party vendors to identify and implement the best solutions to enhance our capabilities and increase efficiency in processing.
• Constantly iterating, solving problems, and working to help improve the traveler payment experience.
• Helping to define the payment product roadmap and strategy, based on market research and input from key stakeholders
• Gathering and analyzing feedback from customers and other stakeholders to identify opportunities for product improvement
• Integrating usability studies, research, and market analysis into product requirements to enhance Customer satisfaction.
• Building a culture of product enthusiasts and providing vision and direction to an agile team.
• Working with engineering and design teams to plan and execute development projects, and to ensure that products are delivered on time and within budget
• Ideating and working with the UX team to design new products and features that will influence millions of travelers around the world
• Developing and maintaining relationships with key partners and vendors, to ensure that the company has access to the necessary resources and technologies to develop its products
• Collaborating with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives
• Analyzing data to understand user behavior and market needs for using data and analytics (inform and drive key decisions with data-informed insights and research).
• Partner cross-functionally with other product managers, marketing, engineering and commercial teams to understand their questions and challenges in order to expand our product portfolio
• Develop and track progress against a product roadmap to build data-driven capabilities over time (including the definition and tracking of key performance indicators)
• Provide guidance to engineering teams by providing product requirements, as well as clarifying customer goals and business priorities to ensure they focus on our highest impact projects
• Support the deployment of analytics projects and data-driven product features
• Partner with engineering and IT teams to align on data architecture, tools and technologies