• Managing and evolving home lending products across their lifecycle, balancing customer needs, commercial outcomes and product obligations 
• Leading the end-to-end product requirements for the Australian Government 5% Deposit Scheme, including eligibility settings, reporting, data submissions, guarantee place management, controls and remediation 
• Acting as a product subject matter expert, providing guidance on Scheme eligibility, product rules, policy interpretation and operational requirements 
• Using customer, market, competitor and performance insights to identify opportunities to improve growth, retention, customer experience and portfolio outcomes 
• Monitoring product performance, risks and emerging opportunities and translating insights and policy changes into clear priorities and business requirements 
• Maintaining product roadmaps and backlogs and coordinating delivery across Distribution, Operations, Credit, Risk, Compliance, Data and Technology 
• Building strong relationships with internal stakeholders and external partners, including Housing Australia 
• Supporting strong product governance through compliance reviews, audits, assurance activities, issue management and regulatory reporting 
• Maintaining product documentation, procedures, controls, guidance and training materials to support consistent and compliant delivery. 

Do things differently with us 

This is an opportunity to play an important role in a home lending team that directly supports our purpose. You’ll combine product thinking with hands-on delivery, working across the Bank to turn customer needs, data, policy and Scheme requirements into practical outcomes. 

With a particular focus on the Australian Government 5% Deposit Scheme, you’ll help ensure our proposition continues to support customers on their journey towards home ownership while delivering sustainable outcomes for the Bank. 

To succeed in this role, you’ll have: 

• Experience in product management, business analysis, product operations or scheme administration within home lending or financial services 
• The ability to translate external rules and policy changes into product requirements, customer journeys, processes, controls and delivery priorities 
• Strong analytical and delivery capability across reporting, data quality, backlogs, testing, assurance and issue remediation 
• Strong stakeholder management skills and the ability to bring cross-functional teams together to deliver practical outcomes 
• A customer-led and commercially minded approach, with the ability to balance customer needs, product obligations and sustainable portfolio outcomes 
• Strong attention to detail and ownership, particularly across eligibility requirements, reporting, controls and supporting evidence 
• The ability to adapt to changing policy, Scheme requirements, customer demand and business priorities 
• A tertiary qualification in business, finance, economics, product management or a related discipline is desirable 
• Experience as a Product Owner, Business Analyst or agile delivery professional will be highly regarded. 
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