We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

REQUIREMENTS:

• Strong product management experience, working in a modern software or product-led organisation
• Solution architecture know-how, specifically in relation to legacy software and how to best achieve the technical outcomes required to migrate from business-critical legacy systems to modern software release patterns
• Experience operating with Agile development methodologies to manage product development and collaborate with engineering teams
• Ability to navigate and address the complexities of product lifecycle management, including the transition of multiple customers from legacy systems to a single product roadmap
• Strong analytical skills to collect, analyse, and interpret data to inform product decisions and identify market opportunities
• Technical sales experience will be useful as this enables you to lead customer conversations on how to migrate with minimal disruption
• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
• Driving force behind building and executing a product roadmap and strategy that aligns with customer needs and company goals
• Working across multiple functions to align sales, services, engineering, etc. to create alignment and shared understanding
• Experience with tools such as Figma, Notion, Aha and GitHub
• Commercial background in PHI is a bonus
  We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don’t necessarily meet every single point on the list, please still get in touch. We’d love to have a chat and see if you could be a great fit.

KEY RESPONSIBILITIES:

• Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap
• Own the roadmap for our Policy Administration System (PAS) product named Ensure
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch
• Work cross-functionally to achieve the technical and commercial outcomes of successfully onboarding new customers to Ensure
• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions
• Hands-on approach to defining and prioritising product requirements to guide the engineering process
• Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases
• Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging
• Coach and support your direct reports in product management including but not limited to PRDs, refinement, elaboration, release strategy, story mapping etc.
• Coach and manage the engineers and services staff to deliver on product outcomes
• Influence leadership to support the transition to a product-led approach vs project-led
• Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions
• Champion a strong culture of knowledge sharing and product decision and design documentation