Product Manager - In-life Customer Journeys at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Outcomes, Product Leadership, Strategy Shaping, Customer Journey Refinement, Insights-led Decisions, Cross-squad Collaboration, Delivery Enablement, Customer-First Thinking, Strategic Mindset, Data-Led Decision Making, Collaboration And Influence, Problem Framing, Solution Design, Analytical Thinking, Data Flows, P&L Management

Industry

Financial Services

Description

You’re a passionate, experienced Product Manager, driven to deliver exceptional customer outcomes We’ve transformed our ways of working to take our customer obsession to the next level Together we’re delivering outstanding customer experiences, and having a lot of fun along the way Do work that matters Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. Within RBS, the Consumer Finance Domain is responsible for end-to-end P&L management, product design, credit risk, acquisition & portfolio management and customer experience for Consumer Spending and Consumer Lending. The MyView Squad exists to give customers clarity, transparency, and understanding of their everyday spending. We enable customers to see what’s happening with their accounts, access statements, balances, transaction details, understand fees and charges, and get help when they need it. As Product Manager for MyView, you will own the vision and outcomes for how customers view, interpret, and act on their financial information across CBA’s digital and assisted channels — translating customer and business needs into clear, actionable experiences delivered through modern platforms and data-driven insights. This role blends customer-centric product leadership with strong problem-solving, analytical thinking, and hands-on collaboration across technology, data, and operations. What You’ll Drive Strategy: Shape and deliver the long-term strategy for how customers view their accounts — from statements and transactions to fees, interest, and insights — ensuring our digital channels provide clear, confident, and effortless visibility and grounding the vision in customer needs, system capabilities, data flows, and operational realities to ensure it is practical, scalable, and measurable. Customer Journey: Reimagine and refine the journey for understanding account activity and accessing support, mapping end-to-end experiences across channels, identifying friction points, and partnering with design and engineering to turn complex requirements into simple customer outcomes. Simplify complex information, reduce customer effort, and help deliver best-in-market clarity and transparency. Insights-led Decisions: Use behavioural insights, transaction data, customer research, and NPS themes to identify opportunities, validate hypotheses, and measure experience improvements across MyView and uncover problems worth solving, define clear hypotheses, and guide prioritisation — from concept through to build, launch, and iteration. Cross-squad Collaboration: Thrive in cross-functional environments, aligning priorities across domains and crews. Delivery Enablement: Work closely with design, engineering, analytics, and operations to shape requirements, test solutions, and ensure features are delivered with quality, clarity, and customer impact. We're looking for Customer-First Thinking: A strong passion for creating experiences that help customers feel informed, confident, and supported in managing their everyday spending. Strategic Mindset: Ability to think end-to-end and craft a vision for account visibility and support experiences that meaningfully improve customer and business outcomes. Data-Led Decision Making: Comfort using qualitative and quantitative insights — including transaction analytics, experimentation, and customer feedback — to frame problems, prioritise opportunities, measure success and assess the impact of changes in live environments. Collaboration & Influence: Thrives in cross-functional environments, able to align diverse squads and stakeholders, influence decision-making, and drive outcomes across journeys, channels, and operational teams. Problem Framing & Solution Design: Strong ability to break down ambiguous problems, define customer and business requirements, and shape solutions that balance experience, technology, data, and operational constraints. If you have the above skills and experience, we would love to hear from you! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 12/02/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Product Manager will own the vision and outcomes for how customers view, interpret, and act on their financial information across all digital and assisted channels. This involves shaping long-term strategy for account visibility, refining customer journeys for understanding activity, and using data insights to drive product improvements.