DESCRIPTION

Do you want to shape the future of insurtech and drive innovation in both B2C and B2B2C contexts? As AirHelp’s Product Manager, you’ll lead the vision, strategy, and execution of our insurance products while also managing platform integrations with external partners. You’ll be at the intersection of customer-centric design, technical feasibility, and stakeholder alignment, driving product initiatives that enhance the travel experience and create real business impact.

• Champion the Customer Experience: Research users, analyze markets, and leverage data to identify pain points and opportunities. Transform insights into better customer journeys and product improvements.
• Own B2B2C Integrations: Work with external partners to define integration needs, ensure smooth implementation, and maintain strong relationships to align objectives and drive success.
• Lead Cross-Functional Collaboration: Collaborate with the Head of Insurance, marketing, sales, engineering, finance, and other teams to define product goals, scope, and timeline. Communicate progress, resolve conflicts, and ensure alignment. Embrace Agile principles to deliver continuous improvement and adaptability.
• Drive End-to-End Product Lifecycles: Oversee the product lifecycle from ideation to release and optimization. Continuously improve products for better usability, performance, and profitability.
• Optimize Customer Flows & User Journeys: Map and optimize user flows to reduce friction in B2C and B2B2C channels. Drive improvements in customer engagement, satisfaction, and conversion rates.
• Data-Driven Decision Making: Define and track key product metrics. Use qualitative and quantitative insights to prioritize features, validate decisions, and guide product strategy.
• Strategic Roadmapping: Create and maintain a roadmap with quarterly milestones and long-term goals. Collaborate with leadership and stakeholders to align product initiatives with the company vision.