Lead the delivery and growth of our insurance products – shaping customer experience, driving compliance, managing supplier partnerships, and supporting sales success.

• Drive ongoing product market fit reviews across insurance products, improving features, customer experience, terms, and tools.
• Act as the key link between internal teams, suppliers, and stakeholders to ensure clear, effective communication on products and claims.
• Oversee escalated complaints and claims, challenging insurers where needed to secure fair, timely resolutions.
• Support sales and account management with winning new business, retention, and growth of large-scale customers.
• Manage insurance supplier relationships, ensuring alignment with commercial goals, regulatory standards, and customer outcomes.
• Lead product governance, compliance, and reporting, including FCA/Consumer Duty obligations, fair value assessments, and performance monitoring

WHAT YOU’LL BE DOING

Lead the delivery and growth of our insurance products – shaping customer experience, driving compliance, managing supplier partnerships, and supporting sales success.

• Drive ongoing product market fit reviews across insurance products, improving features, customer experience, terms, and tools.
• Act as the key link between internal teams, suppliers, and stakeholders to ensure clear, effective communication on products and claims.
• Oversee escalated complaints and claims, challenging insurers where needed to secure fair, timely resolutions.
• Support sales and account management with winning new business, retention, and growth of large-scale customers.
• Manage insurance supplier relationships, ensuring alignment with commercial goals, regulatory standards, and customer outcomes.
• Lead product governance, compliance, and reporting, including FCA/Consumer Duty obligations, fair value assessments, and performance monitoring.

Deliver accurate forecasting, budgeting, and insights to inform business decisions and drive revenue targets.
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Willing to bring your insurance expertise to a dynamic role where product, people, and customer impact come together.

• Strong technical knowledge of insurance, including product development, claims, and regulatory requirements.
• Experience with B2B, B2C, and B2B2C products, with knowledge of the lettings market advantageous but not essential.
• Proven background in regulated environments, product governance, and FCA/Consumer Duty compliance.
• Track record of stakeholder engagement and supplier relationship management, influencing outcomes across teams.
• Commercially astute with analytical and forecasting skills to support revenue growth and decision-making.
• Passionate about delivering excellent customer service and enhancing satisfaction through claims and product experience