Product Manager, Internal Tools at SKIMS
Los Angeles, California, USA -
Full Time


Start Date

Immediate

Expiry Date

19 Sep, 25

Salary

175000.0

Posted On

20 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations, Boomi, Netsuite, Business Process Design, Ticketing Systems, Data Structures, Retail, Operational Systems, Communication Skills, Product Requirements

Industry

Information Technology/IT

Description

SKIMS is a solutions-oriented brand creating the future of underwear, shapewear, and loungewear. We are disrupting the industry with our game-changing product and culturally driven creative and are looking for a Product Manager of Internal Tools to join us in building the next generation of intimates.

DESIRED RELATIVE EXPERIENCE

  • Strong understanding of internal systems and tools used by Customer Support, Operations, Retail, and other teams.
  • Prior experience working with ERP systems (NetSuite preferred), Ecommerce platforms (Shopify preferred), and point-of-sale (POS) systems.
  • Familiarity with business process design, data flows, and cross-functional collaboration across tech and business teams.
  • Experience working with internal ticketing systems, sprint management tools (e.g., Jira, Linear), and support workflows.
  • Comfortable leading UAT efforts and capturing qualitative feedback to inform future development.
  • Exposure to integration platforms (e.g., Celigo, Boomi, Mulesoft) and lightweight reporting or alerting frameworks.
  • Basic working knowledge of APIs, data structures, and process monitoring tools.

REQUIREMENTS

  • Bachelor’s Degree or equivalent experience in Business, Product, Engineering, or a related field.
  • 5-7 years of product management experience, preferably focused on internal tools or operational systems.
  • Demonstrated ability to translate business needs into clear product requirements and deliver high-quality tools that scale with the business.
  • Exceptional organizational skills and attention to detail.
  • Strong communication skills, with the ability to work cross-functionally across technical and non-technical teams.
  • Comfortable working in a fast-paced, evolving environment with multiple stakeholders and competing priorities.
Responsibilities
  • Serve as the primary Product Owner for internal tools that support business operations for Customer Support, Retail, and others as projects arise
  • Develop and manage a roadmap for internal-facing tools that enhance workflows, increase transparency, and reduce manual overhead.
  • Drive product development for Customer Support tooling, ensuring consistent access controls, monitoring, and standardized workflows across teams.
  • Build and iterate on Retail-facing internal tools that provide visibility into real-time and historical inventory movements between warehouses and stores.
  • Define and maintain integration logic to support internal tools from source systems, including ERP, Warehouse Management Systems, 3rd Party APIs, POS Systems, and Ecommerce Platforms.
  • Collaborate closely with engineering teams to scope projects, triage issues, and manage delivery through Agile development practices.
  • Own ticket intake and triage process for internal tool requests; prioritize backlog items and partner with stakeholders to clarify requirements.
  • Support user acceptance testing (UAT) and quality assurance processes to validate features prior to production release.
  • Lead pilot programs for new tool rollouts; consolidate stakeholder feedback and iterate on features to ensure adoption and effectiveness.
  • Draft clear and comprehensive product specifications and user stories.
  • Create and maintain documentation for internal tools, workflows, and training guides.
  • Provide clear updates on project status, and feature rollout schedules.
  • Drive operational excellence by identifying opportunities to streamline business processes and reduce friction through automation.
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