Product Manager (Irembo Telemedicine) at Irembo Ltd

Kigali, Kigali City, Rwanda -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Workflow Tools, Provider Dashboards, Analytical Skills, Problem-Solving, System Integrations, Clinical Settings, Regulatory Requirements, AI/ML Integration, User Stories, Operational Dashboards, E-Prescriptions, E-Referrals, Digital Health Services, Patient Traffic Management, Communication Support

Industry

IT Services and IT Consulting

Description

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com. Location: Kigali, Rwanda. Duration: 24 months. Terms of Reference - Product Manager (Irembo Telemedicine) The Opportunity Irembo is transforming the healthcare landscape by launching a national-scale telemedicine platform, building on our success in service management (IremboGov) and payment solutions (IremboPay). This project directly leverages the seven-year legacy of Babyl Rwanda, which pioneered telemedicine and delivered over 3.5 million consultations. We are seeking an expert Product Manager to own the operational and provider-facing modules of the Irembo TeleClinic. Your focus will be on designing and delivering the critical, intuitive, and efficient tools used by doctors, nurses, pharmacies, and laboratories to facilitate remote consultations, chronic disease management, and preventive care follow-ups. This role is vital for ensuring every Rwandan has access to efficient, high-quality digital health services. Key Responsibilities: Provider Experience and Workflow Ownership: Own the complete product roadmap and delivery for the Clinicians Portal, Pharmacies Portal, and Laboratories Portal. This includes designing seamless digital workflows for triaging, conducting remote consultations, issuing e-prescriptions, and managing e-referrals. Define and manage the requirements for Call Center interfaces and operational dashboards that enable staff to manage patient traffic efficiently, perform initial triage, schedule follow-ups, and support communication for services previously delivered via USSD and voice calls. Work closely with engineering and regulatory teams to design and implement complex integration flows for e-prescriptions and e-referrals, ensuring secure, seamless, and compliant connectivity with both the IremboHub ecosystem and external physical health facilities. Product Strategy and Execution: Collaborate with engineering and MLOps teams to integrate advanced technologies, including AI/ML-driven insights for diagnosis and personalized care, directly into the provider workflow tools. Maintain a prioritized, data-driven backlog of user stories and technical tasks, utilizing great analytical skills to translate complex clinical and operational needs into precise, executable software requirements. Serve as the primary liaison between clinical users, operations, engineering, and compliance teams, ensuring the provider tools meet the rigorous standards for high-quality digital health delivery. Qualifications: Required Skills & Experience A minimum of 3+ years of progressive experience in Product Management, preferably within high-stakes service or transaction-heavy environments. Experience building and scaling workflow tools, provider dashboards, or CRM-like systems. Strong analytical and problem-solving skills required to translate complex clinical and operational processes into highly intuitive software requirements. Demonstrated ability to manage product requirements for complex system integrations and external facility connectivity. Preferred Skills Experience working with medical professionals or in clinical settings, with an understanding of clinical terminology and regulatory requirements (e.g., patient data privacy). Familiarity with Irembo’s existing service management platforms (IremboHub Studio) or similar government/national digital platforms. Experience launching products that involve multi-channel user interaction (e.g., web, mobile, and voice/USSD). Why Join This Project? You will build the essential digital tools that empower healthcare professionals nationwide. This role offers the unique chance to simplify complex health processes and enhance public engagement, directly impacting the quality and accessibility of healthcare for millions of people. Please note that the salary for this position is commensurate with experience and qualifications and will be discussed during the interview process. Application Deadline January 9, 2026 We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life. Our head office is based in Kigali, Rwanda.

Responsibilities

The Product Manager will own the product roadmap and delivery for various portals, ensuring seamless digital workflows for healthcare providers. This role is crucial for enhancing access to high-quality digital health services for Rwandans.