Product Manager - Loan Against Property - RFB - Mumbai - Lodha (I-Think Tec at Tata Capital

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Customer Experience, Process Improvement, Digital Transformation, Cross-Functional Coordination, Data Analysis, Project Management, CRM Implementation, Automation, Technological Trends, User Experience, Compliance, Innovation, Client Satisfaction, Credit Risk Reduction, Market Share Growth

Industry

Financial Services

Description

• Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc. • Defining new processes and documenting of processes related to the loan life-cycle • Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time • Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility • Taking complete ownership of user experience across all our products • Driving digital penetration of customers through various initiatives and projects • Enhanced the data collection process with some validations to reduce the overall TAT • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth • Research new technological trends so as to figure out how to incorporate them into products • Facilitate team input into various stages of product development and design • Define and analyze performance metrics & prepare project status and feature • Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk • Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems. Qualification : MBA/PGDBA/PGPM or Equivalent

Responsibilities

The Product Manager will coordinate with cross-functional teams to enhance loan processes and customer experience. They will also drive digital initiatives and ensure compliance with regulations.