Product Manager, Member Lifecycle at Planet Fitness

Hampton, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Agile Development, Stakeholder Management, Collaboration, Customer Research, Data Analysis, Project Management, Technical Intuition, Communication Skills, Problem Solving, Time Management, Detail Orientation, Creativity, Team Player, Entrepreneurial Spirit, Digital Fitness Trends

Industry

Wellness and Fitness Services

Description

About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview This Product Manager will be passionate about the Planet Fitness member’s lifecycle and building out digital experiences that support a member’s lifetime value, such as account management actions, CRM, and driving upgrades and ancillary revenue. The Product Manager will be charged with leading high performing cross-functional development teams, focusing on achieving aggressive growth goals for member engagement and retention. This is a hybrid role based out of our Hampton, NH office. Responsibilities Manage the strategy and development of Lifecycle Workstream product development within the product roadmap. Manage the product development process from end to end: opportunity identification, feature prioritization, requirements gathering, design, development and launch of new features. For each project, perform upfront discovery and research, provide clear product requirements, participate in ongoing project routines (standups, sprint planning, refinements, retros with the working development team), sign-offs, lead business reviews to confirm launch readiness. Develop a deep understanding of our customers, their needs, their journeys, and their pain points. Manage research and testing, e.g. surveys, concept testing, clickstream data, and A/B testing. Transform insights into opportunity hypotheses and product requirements. Be a champion of the MVP philosophy, distilling the product down to what is desirable, viable and feasible. Work with cross-functional stakeholders to surface feedback and opportunities for new projects and features and prioritize these requests in accordance with level of effort and business value. Evaluate opportunities and develop business cases. Collaborate with Strategy and analytics teams to decide on KPIs for new features. Forecast, measure, and monitor business metrics and KPIs. Track impact on acquisition, engagement, and retention. Collaborate with Marketing, Operations, and nearly all parts of the company to ensure our digital products are launched successfully. Create efficiencies and speed to market in the product development process, working closely with other product managers, tech leads, UX designers, and other key members of their POD teams. Qualifications Bachelor’s Degree in computer science, business management, or a related field, required. At least 2-3 years of experience in product management, and 5+ years of total work experience. Other product development or product marketing experience also valuable, particularly with demonstrated product ownership. Demonstrated passion for building products and services that customers will love. Working knowledge of agile development methodologies and how highly scaled digital/mobile products come together. Entrepreneurial spirit; must have demonstrated the ability to thrive in a dynamic environment, creative problem-solving and initiative. Experience in an “Intra-preneurial” role a plus: taking products from inception to launch within a larger organization Strong initiative, bias for action, and reflexive sense of ownership. Highly self‐motivated and independent Excellent collaboration skills and stakeholder management including managing up to executive leadership. Strong interpersonal skills and ability to influence without formal authority. Ability to work well with agency partners, cross functional partners and internal and external stakeholders Working knowledge of agile development methodologies and how highly scaled digital/mobile products come together. Familiarity with agile project management tools like Jira, Confluence, Figma. Excellent organization and time management, and comfort managing aggressive deadlines Strong technical intuition. Technical background a plus. Familiarity with web and app development tech stack. Understanding of digital fitness trends, and subscription based economic models, a plus. Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives, including managing aggressive deadlines Excellent presentation and verbal and written communication skills along with the ability to persuasively communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, including internal and external stakeholders, agency partners, and cross-functional partners Creative, progressive, thought leadership with the ability to influence without formal authority at all levels of the organization Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. Min Max

Responsibilities

The Product Manager will manage the strategy and development of Lifecycle Workstream product development, overseeing the entire product development process from opportunity identification to launch. They will collaborate with cross-functional teams to enhance member engagement and retention through digital experiences.