Lead business analysis activities across government, healthcare, and digital service initiatives.
Elicit, analyse, document, and validate business, functional, and non-functional requirements.
Facilitate workshops, stakeholder interviews, and requirements-gathering sessions with business users, government agencies, healthcare organizations, and technical teams.
Translate business needs into detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process workflows.
Analyze and optimize end-to-end business processes to improve service delivery, operational efficiency, and customer experience.
Support the design and implementation of e-services, healthcare transaction platforms, and government digital transformation programs.
Ensure solutions comply with applicable regulatory, security, privacy, and healthcare standards.
Collaborate with development, testing, architecture, and project management teams throughout the project lifecycle.
Conduct gap analysis, impact assessments, feasibility studies, and business case evaluations.
Support User Acceptance Testing (UAT), defect management, and production deployment activities.
Monitor post-implementation performance and recommend continuous improvement opportunities.
Manage stakeholder expectations and provide strategic recommendations to senior management.
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