Ready to drive successful product delivery and maximize value for LeadDesk’s customers?
Nice to meet you! I’m Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/) from the Talent team at LeadDesk. Together with Stefano (https://www.linkedin.com/in/stezz/), our Head of Product, we’re expanding our Product team in Helsinki.
With this exciting growth, we are on the lookout for a passionate Product Manager to join our team and drive the evolution of our product offerings.

ROLE OVERVIEW

• As a Product Manager, you will play a pivotal role in shaping the future of our mission-critical CCaaS (Contact Center as a Service) solutions.
• You will be responsible for driving product outcomes that align with both customer needs and business objectives.
• Specifically, you will manage the Outbound product, our solution for Outbound Call centers.
• It’s no easy feat - be prepared to roll up your sleeves and get your hands dirty.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE IN THE FIRST 12 MONTHS

• 2: months: You’ve gained a comprehensive understanding of the product’s features, functionalities, and user experience, enabling informed decision-making.
• 3 months: You’ve identified and built relationships with key stakeholders across various departments, including R&D, marketing, sales, and customer care, to foster collaboration and alignment.
• 6 months: You’re capable of understanding and articulating the Outbound product strategy and can develop it further
• 8-12 months: You’ve established yourself as a key decision-maker within the product team, influencing product direction and prioritization effectively.