Product Manager, Patient and Member Experience at Third Way Health

Cambridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Conversational AI, User Research, Project Management, Communication, Analytical Skills, Problem Solving, Healthcare Experience, Software Development, Customer Service, Performance Metrics, Technology Application, Team Collaboration, Empathy, Regulatory Insights, Digital Products

Industry

Hospitals and Health Care

Description

About the role We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts. You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care . The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology. Primary Job Duties Define use cases and execute the product roadmap for multimodal (voice, SMS) conversational experiences with patients and members. Conduct pragmatic internal / external user research and gather feedback to identify pain points and opportunities for enhancing the impact of our conversational platform. Drive the end-to-end development process for new features and improvements, including ideation and analysis, design and development, user validation and launch. Collaborate across product, operations, and commercial teams to demonstrate the value of our conversational platform to new and existing customers. Own the definition and delivery of key performance indicators (KPIs) that translate platform enhancements to operating efficiencies, customer retention and growth. Contribute to the the company's internal and external communications on conversation voice, incorporating industry trends, competitive analysis, and regulatory insights to inform product strategy . Desired Qualifications Bachelor’s or Master’s degree in Business, Healthcare Administration, Computer Science, Engineering, or a related field. 3+ years of product management experience delivering AI-enabled customer service; healthcare and electronic health record (EHR) experience a plus. Fluency with conversational AI and voice infrastructure, including performance limitations and guardrail considerations. Proven track record of delivering digital products or services that have led to measurable business improvements. Strong understanding of software development processes and methodologies, with experience scaling products from early stage to high-volume production environments. Excellent analytical, problem-solving, and project management skills. Exceptional communication and "360 leadership" abilities, across teams and functions. Deep empathy for users and passion for enhancing their experience through technology.

Responsibilities

The Product Manager will define use cases and execute the product roadmap for multimodal conversational experiences. They will drive the end-to-end development process for new features and collaborate across teams to demonstrate the platform's value.