WHAT YOU WILL NEED

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• At least 4-5 years of product management experience delivering highly successful and innovative B2B products with stellar design taste and product instincts. Have handled at least any of these products - reporting, internal tooling, onboarding, or support. Experience in payments and operations is a big plus

• Experience in working with leadership to develop product strategy and vision
• Have a strong sense of agency in navigating and creating clarity over ambiguity
• Ability to break down complex problems, and identify use cases and solutions while working in an unstructured environment
• A nuanced understanding of data, design, research, software engineering, and business processes, and partnering effectively with those teams
• Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features. The capability to use SQL is a big plus
• Strong communication skills to weave strategy, insights, priorities, and plans forward into a structured and organized storyline at all levels of management
• Familiarity with applied LLM is a plus

ABOUT THE ROLE

At GoTo Financial, thousands of merchant partners rely on us for their payment infrastructure needs. As Senior Product Manager for Merchant Operations, you’ll take the wheel in improving and developing solutions for our merchants to scale up their reporting and operations in using Midtrans’s services, while also taking ownership of internal tools to improve our internal operations that enable us to provide a quicker turnaround to merchants. Collaborating with a talented troop of leaders in the engineering and business teams, you’ll break down complex issues into actionable steps forward to optimize our product. Your efforts will further position Midtrans as the hub for all digital payments and transfers made by businesses in Indonesia, solidifying Midtrans’s position as the leading payment gateway in Indonesia.

WHAT YOU WILL DO

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• Together with leadership, create, own, and execute a product roadmap, vision, and strategy to be aligned with the company’s goals

• Grow the business through delightful user experiences and a reliable operations stack - from payment reporting, reconciliation, onboarding, and support
• Influence peers, stakeholders, and key executives through the use of data, logic, and user empathy
• Own key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metrics
• Develop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product delivery
• Convey important messages clearly and compellingly to cross-functional stakeholders
• Manage prioritization, product definition, execution, rollout, and impact analysis for each of the initiatives that are owned by your problem area