ABOUT US

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.
And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

WHAT WE’RE LOOKING FOR

We’re seeking an ownership-minded, highly capable, team-focused Product Manager. This role will focus on the evolution of Pliancy’s managed IT platform and service portfolio, including our standardized client environments (MS 365, Google Workspace, Okta, Duo, Egnyte, and more), core technology stack, and internal tools to better enable our consulting teams and create value for our clients.

SKILLS AND QUALIFICATIONS

• 5+ years of experience building and shipping customer-facing products in a team environment as a Product Manager
• 5+ years working in an Agile environment
• Familiarity with modern IT infrastructure (Microsoft 365, Google Workspace, identity management, endpoint management, cloud hosting, security stacks)
• Experience productizing IT services or internal tools in a consulting or managed services environment
• Understanding of ITIL or service management best practices
• Deep experience performing discovery and aggregating, organizing, analyzing, and prioritizing data
• Skilled at developing cross-functional influence without authority
• Ability to reflect on and improve their own performance, the performance of a product, and that of a process or team

• Formalize the repeatable solutions our consultants deliver into standardized offerings
• Collaborate with various teams to evolve Pliancy’s managed IT platform
• Assess, select, and integrate third-party IT tools into the Pliancy platform
• Monitor and improve deployed IT solutions across their full lifecycle (launch, adoption, performance, retirement)
• Ensure internal teams have the documentation, training, and resources to deliver new/updated solutions consistently
• Conduct continuous discovery with Pliancy clients and consultants
• Create systems to collect, aggregate, analyze, prioritize, and apply discovery data to Pliancy’s IT platform and tooling
• Collaborate with other team members to refine Pliancy’s product vision and strategy
• Become deeply knowledgeable about Pliancy’s market: IT, VAR’s, consultant services, SaaS platforms for enterprise and SMB’s, etc
• Work closely with Pliancy’s Engineering Team to deliver product through agile methodologies
• Design and execute pricing strategy for Pliancy’s platform, software, and hardware
• Develop and maintain detailed product roadmaps for leadership team, management, internal staff, and customers
• Assist with QA of solutions as necessary
• Fully document all products, systems, launches, features, and processes
• Take on other roles and responsibilities as directed by the VP of Engineering