Product Manager, Product Operations & Portfolio Management at Amplifi

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

100000.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project management, Product operations, Documentation, Stakeholder management, Workflow coordination, Jira, Asana, Monday.com, AI tooling, Business analysis, Portfolio management, Cross-functional collaboration, Risk management, Process improvement, Data reporting, Release planning

Industry

Business Consulting and Services

Description

Overview The Product Manager, Product Operations & Portfolio Management is an execution-oriented contributor responsible for bringing structure, follow-through, and operational discipline to a dynamic and fast-moving product team. This role serves as the connective tissue of the product operations function — managing the day-to-day mechanics of project tracking, documentation, and workflow coordination that keep cross-functional initiatives on track and stakeholders aligned. This role is well-suited for an individual early in a product career who brings strong project management instincts, genuine curiosity about AI-powered tooling, and a bias for organized, clear documentation. The position works closely with Senior Product Managers, the Director, and the VP — supporting active initiatives, learning the ampliFI platform from the ground up, and building the operational habits that define strong product practitioners. This is a role where executing the fundamentals exceptionally well — keeping plans current, documentation accurate, and stakeholders informed — directly enables the team to move faster and deliver better outcomes for clients. Key Responsibilities Project Management & Execution Support * Provide consistent, reliable project management support across active product initiatives — ensuring plans are current, milestones are tracked, and cross-functional teams have what they need to stay aligned and accountable. * Maintain detailed project plans, milestone trackers, and workback schedules for assigned initiatives — keeping them current and surfacing timeline risks or dependency conflicts as they emerge * Prepare and distribute status updates, meeting summaries, and action item logs for assigned initiatives — ensuring decisions and next steps are documented and communicated without delay * Schedule and facilitate working sessions with cross-functional teams — preparing agendas, capturing outcomes, and following up on open items to prevent things from stalling * Track open actions, decisions, and blockers across assigned initiatives — proactively flagging items that are at risk of slipping and helping drive resolution * Support initiative scope, timeline, and delivery risk management by maintaining a clear, real-time view of where things stand and what needs attention * Adapt project tracking and communication approaches to the scale and pace of each initiative — bringing structure without unnecessary overhead Product Documentation & Knowledge Management * Own the creation and maintenance of clear, accurate product documentation — building a knowledge base that reduces information gaps, speeds onboarding, and supports better decision-making across the team. * Draft and maintain functional overviews, feature summaries, configuration notes, and known issue logs for assigned products and solutions * Translate meeting notes, SME inputs, and product discussions into structured, reusable documentation that the broader team can rely on * Maintain a current and accessible library of product documentation — organizing content so that it is easy to find, understand, and update as products evolve * Support the creation of business requirements documentation, use cases, and acceptance criteria in close partnership with Senior Product Managers — ensuring inputs are well-structured before development begins * Contribute to post-launch documentation — capturing what was built, how it was configured, and what teams need to know to support and operate the solution * Identify documentation gaps and take initiative to fill them — proactively building the knowledge base rather than waiting to be asked Business Planning & Operational Support * Support the operational rhythm of the product team — contributing to planning activities, tracking portfolio health, and helping the team operate with consistency and visibility. * Support portfolio intake and prioritization activities by helping compile initiative data, effort context, and dependency information for review by senior team members * Assist in the preparation of operational reports, portfolio dashboards, and executive-facing status materials — ensuring data is accurate, current, and clearly presented * Contribute to the operation of the product lifecycle framework for assigned initiatives — tracking stage-gate progress, flagging readiness gaps, and helping keep governance activities on schedule * Support release planning coordination for assigned initiatives — helping ensure the right teams are engaged, timelines are visible, and dependencies are surfaced ahead of launch * Assist with vendor and partner coordination activities as needed — tracking deliverables, following up on open items, and maintaining documentation of commitments and SLA performance * Contribute to recurring operational cadences — preparing inputs for team meetings, tracking follow-ups, and helping maintain the discipline that keeps the team running smoothly AI-Assisted Tooling & Workflow Contribution * Actively participate in the product team’s AI tooling initiatives — building familiarity with emerging capabilities and contributing to efforts that reduce manual effort and improve how the team operates. * Actively use and provide feedback on AI-assisted tools being piloted or adopted by the product team — contributing a practitioner’s perspective on usability and real-world value * Participate in AI rapid prototyping and evaluation efforts — helping test AI-powered workflows for documentation, requirements development, and portfolio tracking * Maintain current familiarity with AI tools and automation approaches relevant to product management and operations — bringing informed awareness to team discussions * Identify day-to-day workflow friction points where AI tooling could reduce manual effort or improve output quality — surfacing ideas grounded in direct operational experience * Support the documentation and knowledge-sharing of AI tool adoption across the team — capturing what works, what doesn’t, and how workflows are evolving Communication & Stakeholder Coordination * Ensure cross-functional partners and stakeholders have the information they need — through proactive, organized, and clearly formatted communication that keeps initiatives moving forward. * Prepare and distribute clear, well-organized updates on initiative status, open items, and upcoming milestones — tailored to the audience and delivered on time * Support communication planning for product launches and releases on assigned solutions — helping identify impacted stakeholders and ensuring coordination is in place ahead of go-live * Build and maintain strong working relationships with cross-functional partners — including Technology, Client Delivery, Finance, and Marketing — through consistent follow-through and organized collaboration * Proactively surface information, risks, and blockers to senior team members with enough lead time to act — framing issues with context and a clear ask * Represent the product operations team professionally in cross-functional settings — showing up prepared, engaged, and solutions-oriented Essential Skills and Experience * 2–4 years of experience in project management, product operations, business analysis, or a related role in a SaaS, fintech, or technology environment * Demonstrated project management skills — proven ability to manage plans, track milestones, coordinate stakeholders, and keep complex initiatives moving forward * Strong written communication skills — able to produce clear, well-organized documentation, meeting summaries, and status updates with accuracy and consistency * Experience with project or portfolio tracking tools (Jira, Asana, Monday.com, or similar) is a plus * Exposure to financial services, payments, loyalty, or card programs is a plus but not required Key Competencies and Attributes * Comfort working across multiple initiatives simultaneously — organized, detail-oriented, and able to manage competing priorities without dropping the ball * Genuine interest in AI tools and workflow automation — curious about how emerging capabilities can improve everyday product and operational work * Ability to learn new platforms and domain knowledge quickly — and apply that knowledge to improve support of assigned solutions * Collaborative, team-first orientation — comfortable supporting senior colleagues and contributing where needed rather than requiring a defined lane * Comfort operating in ambiguous, fast-moving environments where structure is something you help create Work Arrangement * Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, or WI. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $80,000 to $100,000 per year. About ampliFI At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Responsibilities

The Product Manager will provide operational discipline and project management support to ensure cross-functional initiatives remain on track and well-documented. They will also contribute to portfolio health, AI-assisted workflow improvements, and the maintenance of a comprehensive product knowledge base.