WHO WE ARE

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

YOUR SKILL-SET:

• Delivered a product that delights users
• 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions.
• Experience within a SaaS company required.
• Familiarity with the Software Development Life Cycle (SDLC) process required.
• Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations.
• Proven track record of successful product launches.
• Strong leadership, communication, and presentation skills.
• Experience with Agile/Scrum methodology desired.

WHAT YOU’LL DO

Product Strategy and Vision:

• Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
• Drive the strategy for Pindrop’s Protect product line
• Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
• Identify new opportunities and product features for achieving product goals

Product Craft:

• Prioritize product features to develop quarterly and annual roadmaps
• Design product features, develop MVP scope, and create engineering requirements
• Be responsible for product-market fit Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
• Be responsible for driving customer adoption, working jointly with CS

Market Analysis:

• Analyze competitive and industry trends
• Assist with competitive analysis and positioning materials
• Conduct regular market analysis to stay ahead in the industry
• Engage with relevant market analysts Engineering

Execution and Management:

• Oversee the product lifecycle, from inception to launch
• Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
• Partner with engineering on technical design and effort estimates
• Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption

Internal and External Stakeholder Engagement:

• Engage with executive-level stakeholders to obtain buy-in and raise escalations
• Operate internal and external steering committees to align product direction
• Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
• Partner with marketing to develop market-facing materials and drive lead generation
• Collaborate with go-to-market partners to increase solution adoption and reduce time to value

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe that making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks, and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire, and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day, we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world