Job Description

• Shape the future of our product portfolio by leading strategy, innovation, and customer-focused enhancements.
• Drive real commercial impact with responsibility for budgets, supplier negotiations, and revenue-generating opportunities.
• Influence at a senior level by advising leaders across the Qantas Group on product, customer experience, and strategic decisions.
• Permanent role, based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Qantas Lounges are more than a place to wait—they’re an experience that defines premium travel. Recognised globally as some of the best in the world, our lounges are evolving with even bigger ambitions: to push the boundaries of design, service, and innovation, and set the new benchmark for airline hospitality. From reimagining how customers relax, dine, and connect, to pioneering concepts that haven’t yet been seen in aviation, this is an opportunity to shape a product that’s not only iconic today, but will redefine the lounge experience of the future.
We’re seeking a Product Manager – Lounges Experience to design, develop, and lead the strategy and roadmap for the lounges experience product portfolio, ensuring the delivery of exceptional customer experiences. In this role, you’ll analyse market trends, identify new opportunities, and align initiatives with both commercial priorities and customer needs. You’ll play a key role in shaping the future of the lounges experience by driving innovation, strategic alignment, and customer-focused enhancements.
As Product Manager, you’ll oversee critical commercial components including budget management, resource allocation, and the negotiation and performance of strategic supplier contracts. Leveraging customer insights and human-centred design, you’ll lead initiatives that elevate the customer proposition and improve satisfaction. Partnering with senior leaders across the Qantas Group, you’ll provide strategic advice and recommendations on product strategy, service delivery, revenue growth, and commercial decision-making—ensuring the portfolio continues to deliver sustainable value.

You’ll have –

• 5–10 years’ relevant experience in product management, supplier/partner management or commercial management, with deep expertise in the airline industry.
• Tertiary qualifications in Business, Commerce, Marketing or a related field.
• Proven product management capability, including strategic thinking, customer-centric design, insights and research, prioritisation, and problem-solving.
• Strong commercial acumen with experience in P&L management, forecasting, driver model management, and supplier/partner negotiations.
• Skilled in operational management with the ability to influence stakeholders and deliver strategic outcomes within a complex airline environment.
• Proficient in frameworks and methodologies including Agile, Human Centred Design, Jobs to be Done, and Business Model Canvas.
• Excellent collaboration and communication skills, with the ability to manage projects, stakeholders, and competing priorities effectively.
• Highly analytical, detail-oriented, and commercially focused, with a track record of delivering measurable business results.

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Tuesday 9th September
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
About us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services

Please refer the Job description for details