Product Manager - Reorder & Subscriptions at Staples Inc.

Framingham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Agile Methodologies, Leadership, Mentorship, eCommerce, Digital Products, Customer Insights, Market Trends, User Stories, Continuous Improvement, Post-Purchase Experiences, Digital Analytics, Customer Journeys

Industry

Retail Office Equipment

Description

Staples is business to business. You’re what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The product manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction. What You’ll Be Doing: Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy. Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity. Serve as the key point of contact between the development team and stakeholders. Craft detailed user stories and acceptance criteria to guide the development process. Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems. What You Bring To The Table: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams. Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities. Leadership and mentorship capabilities, with a passion for fostering team growth and development. Experience designing and optimizing reorder, subscription, or recurring purchase customer journeys (e.g., auto-restock, “buy again,” frequently purchased lists). Strong understanding of post-purchase experiences, including order tracking, returns/cancellations, and purchase history functionality. Ability to translate customer behavior insights (e.g., analytics, heatmaps, session replays) into high-impact retention and repeat-purchase feature enhancements. What’s needed- Basic Qualifications: Bachelor's degree in Business, Technology, or a related field, or equivalent work experience. 5+ years of related experience in product management, with a focus on eCommerce or digital products. Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration Comprehensive understanding and practical application of Agile methodologies, tools, and systems What’s needed- Preferred Qualifications: Master’s degree in a related field Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager) Experience in the specific industry (e.g. B2B, supply chain, office supplies) Prior product ownership of eCommerce customer account features, such as lists, saved items, reorder flows, subscription/replenishment programs, or digital order management. Experience using digital analytics tools (Adobe Analytics, FullStory, heatmaps, tagging frameworks) to inform roadmap decisions and measure feature adoption. Background managing multi-team dependencies across UX, engineering, merchandising, customer service, and supply chain for customer-facing eCommerce features. We Offer: Inclusive culture with associate-led Business Resource Groups 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. #LI-MR1

Responsibilities

The product manager is responsible for defining and prioritizing product backlogs to ensure exceptional digital experiences across mobile, desktop, and app platforms. This role involves collaboration with engineering teams to bring innovative products to market, driving growth and enhancing customer satisfaction.