Live support, Jira management, Team management, Sprint management, Administrative

• Master Daily Operations
• Lead stand-ups with clear agenda and outcomes
• Own Jira board organization and workflow efficiency
• Establish bug triage process with QA
• Build Strategic Relationships
• Establish regular 1:1s with all stakeholders
• Shadow and document all critical processes
• Own escalation paths and processes
• Drive Product Knowledge
• Create and/or improve upon product documentation
• Own stability issue tracking and prioritization
• Establish clear ticket standards with engineering/QA
• Map current product capabilities and gap

• Lead daily stand-up meetings, ensuring a clear agenda and well-defined outcomes to maintain team focus and alignment.
• Manage and optimize the Jira board organization and workflow to enhance team efficiency and ensure smooth project progression.
• Develop and implement a robust bug triage process in collaboration with the QA team to prioritize and resolve issues effectively.
• Conduct regular 1:1 meetings with all stakeholders to build strong relationships, gather feedback, and ensure alignment on project goals and priorities.
• Shadow and thoroughly document all critical product processes to create comprehensive resources and facilitate knowledge transfer within the team.
• Own and manage escalation paths and processes to address and resolve critical issues promptly and efficiently, minimizing impact on product stability and user experience.
• Create, maintain, and improve product documentation to provide clear and accessible resources for internal teams and external users.
• Track and prioritize stability issues to ensure timely resolution and maintain a high level of product performance and reliability.
• Establish clear ticket standards and guidelines in collaboration with engineering and QA to ensure consistent and thorough issue reporting and resolution.
• Map and document current product capabilities and identify gaps to inform future development and strategic planning initiatives.
• Lead release planning and execution to ensure smooth and timely delivery of new features and updates.
• Establish and maintain a comprehensive requirement gathering framework to ensure that all project requirements are clearly defined and documented.
• Own sprint planning and delivery metrics, driving the team to achieve consistent and predictable sprint outcomes.
• Create and maintain a delivery prediction model to forecast project timelines and resource allocation needs accurately.
  30 Days - Operational Leadership & Knowledge Building

Live support, Jira management, Team management, Sprint management, Administrative

• Master Daily Operations
• Lead stand-ups with clear agenda and outcomes
• Own Jira board organization and workflow efficiency
• Establish bug triage process with QA
• Build Strategic Relationships
• Establish regular 1:1s with all stakeholders
• Shadow and document all critical processes
• Own escalation paths and processes
• Drive Product Knowledge
• Create and/or improve upon product documentation
• Own stability issue tracking and prioritization
• Establish clear ticket standards with engineering/QA
• Map current product capabilities and gaps

60 Days - Process Ownership & Strategic Planning

• Own Development Workflow
• Lead release planning and execution
• Establish requirement gathering framework
• Own sprint planning and delivery metrics
• Create delivery prediction model
• Drive Feature Planning
• Lead product strategy sessions
• Create and own prioritization framework
• Build initial 6-month roadmap
• Balance feature work with stability needs
• Own stakeholder communication strategy
• Quality & Efficiency Leadership
• Establish quality metrics and targets
• Create progress tracking dashboards
• Own team velocity improvements
• Drive process optimization initiatives
• Lead cross-team efficiency improvements

90 Days - Strategic Leadership & Scale

• Product Leadership
• Own feature lifecycle from concept to delivery
• Drive product strategy alignment
• Own team productivity improvements
• Create product success metrics
• Process Excellence
• Implement team performance metrics
• Own requirements gathering process
• Lead continuous improvement initiatives
• Strategic Direction
• Drive product vision development
• Own resource allocation strategy

Success Metrics:

• Team Efficiency
• Sprint predictability > 85%
• Clear documentation and communication for all processes
• Measurable velocity improvements
• Reduced ticket cycle time
• Quality Improvements
• Decreased regression issues by 50%
• Improved requirement clarity
• Reduced bug escape rate
• Established quality benchmarks
• Clear quality metrics dashboard
• Strategic Impact
• Documented product strategy
• Clear prioritization framework
• Measurable team productivity gains
• Established delivery predictions
• Visible stability improvements

Leadership Expectations:

1. Own Team Success

• Drive team productivity
• Create clear success metrics
• Own delivery predictability
• Lead process improvements

1. Strategic Leadership

• Balance technical debt with features
• Drive product strategy
• Own stakeholder relationships

1. Process Excellence

• Create scalable processes
• Drive documentation standards
• Own quality metrics
• Lead continuous improvement

1. Communication Leadership

• Own stakeholder updates
• Drive cross-team alignment
• Lead strategic discussions

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