Product Manager - Retention

at  mkopa

WE ARE LOOKING FOR A PRODUCT MANAGER TO HELP DRIVE M-KOPA’S MISSION OF BUILDING TRANSFORMATIVE LIFETIME FINANCIAL PARTNERSHIPS WITH OUR CUSTOMERS.

This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You’ll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.

ABOUT US

We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You’ll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.
We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

• Owning the strategic direction and evolution of critical engineering systems and business processes
• Working with engineers to drive continuous improvement in our systems’ capabilities
• Partnering with data scientists and analysts to understand user needs and implement novel methodologies
• Getting feedback from customers and customer care teams to understand customer pain points
• Analyzing data to understand the largest areas of opportunity for further improvements
  This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.