Product Manager, Sales & Customer Experience at Equity Residential

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

170000.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Agile Methodologies, Cross-Functional Team Management, Analytical Skills, Problem-Solving, Stakeholder Management, Communication Skills, Project Management, User Acceptance Testing, Quality Assurance, Vendor Management, Financial Analysis, KPI Tracking, Digital Experience Platforms, CRM Solutions, Application Ecosystems

Industry

Real Estate

Description

Reporting to the Senior Director IT Strategy & Portfolio Information, the candidate will be responsible for managing the product lifecycle for key functions or one or more technology platforms in their assigned business department. This role partners with the Product Owner to translate business needs into product strategies and executable plans, ensuring delivery of customer and business value. This role focuses on defining product goals and success metrics while working closely with Product Owners, Associate Product Managers, and cross-functional partners. Product Managers drive execution excellence by guiding teams in prioritization, feature development, and alignment to business objectives. PLEASE NOTE: Our current onsite work schedule requires attendance from Monday through Thursday each week, with remote work permitted on Fridays. WHAT YOU’LL DO: Collaborates and partners across all Sales, Marketing and Customer Experience focused teams to formulate and execute technology priorities. Own areas or domains within the product suite, initiative execution from end-to-end, and execution of governance standards across delivery. Maintain product roadmaps and drive prioritization backlog grooming efforts. Create business cases and recommendations for new initiatives. Develop project charters and project plans for priority strategic initiatives. Drive consistency and standards across user stories, success criteria, and feature requirements. Oversee, plan and manage application/integration testing, user acceptance testing, and quality assurance standards. Oversee team documentation standards and continuous improvement to product delivery and testing processes. Troubleshoot high priority issues and escalations from business partners. Partner with and lead cross functional teams (including but not limited to Architecture, Engineering, Infrastructure, Cyber Security, and various business departments) to prioritize and execute with excellence. Support and own relationships across key business departments. Serves as hybrid team member, effectively positioned in both IT and with their assigned team(s) as a key technical and business domain team member. Support compliance, audit, and business continuity needs for application ecosystem Support vendor/product evaluations and RFPs. Accountable for project level financials and ROI measurement. Establish and track key performance indicators (KPIs) to measure product success and adoption. Identify opportunities to pilot new capabilities and share emerging market trends. Make recommendations for new products that align with strategic priorities. Provide day-to-day coaching, support, and people leadership for Associate Product Managers. Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public. Performs other duties as necessary. REQUIREMENTS: Bachelor’s degree in Business, Computer Science, Information Systems, or related field; MBA or advanced degree a plus. 5 plus years of experience (Product Manager) in product management or equivalent role, with proven success in leading product lifecycles. Proven ability to define product vision, strategy, and business cases for application domains. Strong experience with Agile methodologies (Scrum, Kanban, SAFe) and portfolio/backlog management tools (e.g., JIRA, Confluence). Experience managing cross-functional teams and aligning business, engineering, architecture, and vendor partners. Demonstrated ability to make trade-offs, prioritize, and deliver measurable outcomes. Strong analytical and problem-solving skills with ability to use KPIs and data-driven insights to shape decisions. Familiarity with application ecosystems, integrations, vendor solutions, and lifecycle management. Knowledge across a variety of marketing and sales solutions including digital experience platforms, sales and marketing enablement technologies for B2C websites, portals, mobile applications, social, marketing automation, relationship management/CRM, web and social analytics platforms. Familiarity with leading website and mobile app development platforms such as Adobe Experience Manager, Salesforce Commerce Cloud, Sitecore, Appian, Ionic, Flutter, etc. Excellent communication and stakeholder management skills, including executive-level presentations. Experience in real estate, hospitality, and/or multi-family is a plus. Must be available for overnight travel to EQR markets, industry or technology related events, etc. (up to 10% annually). The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor to limit the Company’s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment. SALARY: $135,000-$170,000 per year; in addition to base salary, a discretionary 16.0% annual bonus is provided. The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications. WE CARE ABOUT YOUR TOTAL WELLBEING: Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing program here. RELOCATION: Equity Residential does not cover relocation costs for this opportunity; all relocation and related expenses are the responsibility of the candidate. PHYSICAL AND VISUAL ACTIVITIES: Ability to effectively hear, speak, and communicate in person and over the phone, including the clear exchange of information through spoken and written communication. Ability to interpret, evaluate, and accurately convey detailed verbal and written instructions. Visual acuity sufficient to use a computer effectively and read written materials. Ability to lift, push, pull, or carry up to 15 pounds to distribute documents, supplies, and materials throughout the office or facility. May be required to climb stairs depending on property layout. Occasional travel may be required. The above describes the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. WORKING ENVIRONMENT: Our work environment is casual, collaborative, and people-first. Team members are encouraged to bring their authentic selves to work, share ideas openly, and communicate comfortably across all levels of the organization. While we value professionalism and accountability, we also believe a relaxed atmosphere fosters creativity, productivity, and strong working relationships. Employees enjoy a flexible, supportive culture where teamwork, mutual respect, and a sense of balance are priorities. Equity Residential is an Equal Opportunity Employer. We are committed to equal employment opportunities for all job applicants and employees. No job applicant or employee will be discriminated against because of race, religion, color, sex, sexual orientation, gender, sexual/gender identity, age, disability, pregnancy, national origin, military or veteran status, or any other characteristic protected by applicable law. Equity Residential is committed to hiring a diverse workforce. Equity Residential has a smoke-free workplace environment.

Responsibilities

The Product Manager will manage the product lifecycle for key functions or technology platforms, collaborating with various teams to execute technology priorities. They will also oversee project charters, maintain product roadmaps, and ensure alignment with business objectives.