Arthur Grand Technologies is currently seeking a highly motivated of Product Manager - Senior for one of our clients.

GENERAL SKILLS:

• Strong expertise in IT service management principles and practices (e.g., ITIL certification).
• Proven experience in managing enterprise-scale applications, preferably in finance, HR, or analytics domains.
• Excellent understanding of software development lifecycles and Agile methodologies.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
• Experience in vendor management and contract negotiations.
• Proficiency in project management and product management tools (e.g., Jira, Confluence, Azure DevOps).
• Strong understanding of IT infrastructure, cloud technologies, and integration patterns.
• Ability to balance strategic thinking with hands-on, tactical execution.
• Experience in implementing and maturing product management practices within an organization.

DESIRABLE SKILLS:

• Deep knowledge of financial management systems, human capital management systems, or data analytics platforms.
• Experience with public sector IT governance and compliance requirements.
• Familiarity with cloud migration strategies and cloud-based enterprise solutions.
• Knowledge of emerging technologies relevant to enterprise systems (e.g., AI/ML, RPA).
• Experience in implementing or managing API-led integration strategies.
• Certifications in relevant areas (e.g., PMP, Scrum Master, ITIL, TOGAF).
• Understanding of data governance, privacy regulations, and cybersecurity best practices.
• Experience with business process reengineering and digital transformation initiatives.

• Product Strategy and Backlog Management:
• Develop and maintain product roadmaps that align with organizational objectives and IT strategic plans.
• Prioritize and manage the backlog of enhancement requests, bug fixes, and technical debt items.
• Collaborate with business stakeholders to gather, analyze, and prioritize requirements.
• Balance new feature development with system stability, performance, and technical debt reduction.
• IT Service Management:
• Oversee the day-to-day operations and support of assigned enterprise applications.
• Implement and refine IT service management processes, adhering to best practices (e.g., ITIL).
• Manage service level agreements (SLAs) and key performance indicators (KPIs) for IT services.
• Coordinate incident management, problem management, and change management processes.
• Technical Enhancements and Business Support:
• Work closely with business units to understand their evolving needs and translate them into technical requirements.
• Collaborate with development teams to design and implement technical enhancements.
• Oversee the resolution of critical issues and bugs, ensuring minimal disruption to business operations.
• Provide regular updates to stakeholders on the status of enhancements and fixes.
• Vendor Management:
• Manage relationships with software vendors, cloud service providers, and consultants.
• Manage enhancements and scope of work with vendors.
• Ensure vendor deliverables meet quality standards and align with Supply Ontario’s needs.
• Coordinate vendor activities with internal teams for seamless integration and support.
• Quality Assurance and Release Management:
• Establish and enforce quality assurance processes for all product releases.
• Oversee the development of test plans, test cases, and acceptance criteria.
• Manage the release cycle, including planning, scheduling, and coordinating deployments.
• Conduct post-implementation reviews to ensure successful adoption and identify areas for improvement.
• Product Management Practice Maturation:
• Develop and implement standardized product management methodologies across the enterprise technology and digital teams.
• Mentor and coach team members on product management best practices.
• Establish metrics and KPIs to measure the effectiveness of product management practices.
• Drive continuous improvement in product management processes and tools.
• Stakeholder Engagement and Communication:
• Build strong relationships with diverse stakeholders, including executive leadership, end-users, IT teams, and vendors.
• Facilitate discussions and prioritize competing interests, balancing technical constraints with business needs.
• Regularly communicate product strategy, roadmap updates, and release plans to all relevant stakeholders.
• Collaborate with change management teams to ensure smooth adoption of new features and processes.