JOB DESCRIPTION – PRODUCT MARKETING MANAGER

About Orange Connex: We are an e-commerce logistics service provider (4PL) offering fulfilment solutions specifically developed by Orange Connex - a joint venture of eBay. For over 6 years we have been offering sellers and their customers unique eBay seller protection, Fast delivery in DE & UK, and fulfilment throughout the EU. Every day we ship thousands of parcels in Germany and Europe. We have locations in Shanghai, Australia, The UK and in Germany we have 3 warehouses and a corporate office overlooking the Spree in Berlin-Kreuzberg.
Position Overview: To support and develop our product locally (Europe) and globally, we are seeking for an experienced Product and Project Manager who understands the technical side as well as marketing and product development. ≥C1 German and English are essential. You will lead and support initiatives aimed at enhancing the seller and buyer experience. You research and analyse the customer journey, you oversee and run projects, and you manage partnerships. You support, ensure and expand seamless integration and support with eBay and other multi-channel third-party providers (ERPs like Base, JTL, Plentymarkets etc.).

QUALIFICATIONS (MUST HAVES):

• Degree and/or experience in IT, Digital Business, or a related field.
• Experience in e-commerce, logistics and preferably product marketing and development.
• Good knowledge of web services, SQL, API, BI and log analysis, with the ability to troubleshoot software issues.
• Exceptional written and verbal communication skills in German (C1+) and English (C1+).
• Already located in the greater Berlin area and already entitled to work and live in Germany.

• Manage, monitor, and drive progress on critical projects addressing escalated issues from European teams. You gather requirements, drive automation, suggest seller portal enhancements, website and information optimization, and overall improvements in the seller/buyer journey.
• Report into the European head of Product in the UK and collaborate closely with HQ and international teams to align on goals and deliver results.
• Provide issue resolution support to our customers by investigating and troubleshooting system challenges. You facilitate technical and product expertise to the Customer Service and Business Development teams.
• You help create seller manuals and educational videos and other materials to support seller onboarding and seller success.
• Support CS in customer-centric development initiatives and lead continuous improvement projects.
• Partner with the Business Development (BD) and Key Account Managers to optimize and streamline seller onboarding processes.
• Leverage product expertise across WMS, OMS, and multi-channel capabilities to deliver tailored business solutions that meet the specific needs of sellers.

Market Research and Marketing:

• Assist in the prioritization and strategic planning of brand awareness and company representation at high-potential events, trade fairs, and within professional networks.
• Conduct competitor analysis and support strategic decision-making when it comes to the company’s market position in alignment with eBay standards.
• Provide product development insights based on local e-commerce market trends and align internal systems with market requirements.
• Create compelling and informative product marketing content and plans.
• Ensure effective implementation of marketing strategies to maximize brand visibility and impact within the local market.