Product Merchandising & Operations Manager at FlightStory

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Merchandising, Buying, Supply Chain Management, Demand Forecasting, Inventory Management, Supplier Management, Range Planning, Product Development, Cost Negotiation, Logistics, Fulfilment, Financial Acumen, Project Management, Stakeholder Management, Data Analysis, Operational Optimisation

Industry

Investment Management

Description

PRODUCT MERCHANDISING & OPERATIONS MANAGER COMPANY: FLIGHTSTORY BRAND: THE DIARY OF A CEO / SB PRODUCTS REPORTS TO: HEAD OF PRODUCT & ECOMMERCE ABOUT FLIGHTSTORY: We are a media company and investment fund, and we’re on a mission to elevate the stories, build the communities, and support the founders that inspire a happier, healthier humanity. We scale creator-led new media IP and operate an investment fund and venture studio. MISSION: Own the end to end merchandising, supply chain, and operational delivery of The Diary of a CEO / Behind The Diary product ecosystem, ensuring products are built, delivered, and available to support both launches and ongoing growth. You will be responsible for sourcing and buying new product ranges, managing suppliers, and ensuring stock is planned, ordered, and delivered efficiently. You will act as the operational owner of product development and delivery, ensuring products move from concept to launch on time, on budget, and at the right quality. Success in this role comes from balancing commercial performance, operational efficiency, and customer demand, ensuring we maximise revenue while minimising risk. Your goal is to build a scalable merchandising and supply chain operation that enables consistent product availability, strong margins, and seamless execution. You will partner closely with the Head of Product & Ecommerce to bring products to market, working together from concept through to launch, with ownership of delivery, supply, and operational execution. This is a hands on role in a growing product business, where you will build and shape the merchandising and supply chain setup as we scale. OUTCOMES: Stock & inventory management: Ensure optimal stock levels across all products, minimising stockouts and overstock while supporting revenue growth Replenishment & stock continuity: Manage reordering cycles and stock replenishment to ensure consistent availability of best-selling products while minimising excess inventory Demand forecasting & planning: Build accurate, data-led forecasts based on sales trends, marketing plans, and product launches to inform buying and supply decisions Sourcing & supplier management: Identify, onboard, and manage suppliers and manufacturers, ensuring quality, reliability, and strong commercial terms Buying & range planning: Support the execution of product ranges by ensuring products are sourced, costed, and ordered in line with demand, commercial targets, and product direction Product development & delivery: Own timelines from product concept through to launch, coordinating across product, creative, suppliers, and operations to ensure delivery on time, on budget, and at the required quality Supply chain optimisation: Manage end-to-end supply chain operations, improving efficiency across production, logistics, and fulfilment to reduce costs and lead times Launch readiness: Ensure all product launches are supported with the right stock levels, timelines, and operational planning to meet demand Margin & cost management: Monitor and optimise product margins through cost control, supplier negotiation, and supply chain efficiency, providing input into pricing decisions Cross-functional collaboration: Work across product, ecommerce, growth, and creative teams to ensure seamless execution. WHAT SUCCESS LOOKS LIKE: You ensure products are consistently available, supporting revenue growth without excess inventory risk You accurately forecast demand and plan stock to support both product launches and ongoing sales You deliver product launches on time, with no delays or operational issues You build strong supplier relationships, ensuring quality, reliability, and cost efficiency You bring structure and clarity to product development, ensuring timelines are met and teams are aligned You optimise margins through strong buying decisions and cost control You identify and solve supply chain challenges quickly, keeping operations running smoothly You enable the growth team to scale confidently, knowing supply can meet demand COMPETENCIES: Merchandising & buying: Experience sourcing and buying products, with a strong understanding of range planning, cost negotiation, and supplier management Supply chain & operations: Strong understanding of end-to-end supply chain processes, including production, logistics, and fulfilment Demand forecasting & planning: Ability to analyse sales data, trends, and inputs to forecast demand and plan stock effectively Commercial & financial acumen: Strong understanding of margins, cost structures, and profitability, with the ability to make commercially sound decisions Project & stakeholder management: Highly organised, able to manage multiple product timelines, stakeholders, and suppliers, ensuring smooth execution from concept to launch Data-driven decision making: Comfortable working with data to inform buying, forecasting, and operational decisions Problem solving & adaptability: Able to identify issues quickly and implement solutions in a fast-moving environment Collaboration & communication: Strong cross-functional working with product, growth, and operations teams to ensure alignment and execution Operational optimisation: You continuously improve processes, suppliers, and ways of working to increase efficiency, reduce costs, and support scaling Job Details Employment Type: Full-time Location: London, UK (Onsite)

Responsibilities

Own the end-to-end merchandising, supply chain, and operational delivery of the product ecosystem from concept to launch. Manage sourcing, buying, stock replenishment, and supplier relationships to maximize revenue and minimize risk.