Product Operations Analyst at Lendi Group

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Configuration, Data Accuracy, Compliance, Communication Skills, Gap Analysis, Problem Solving, AI Tools, Automation, Team Collaboration, Independent Work, Mortgage Products, Financial Services, Process Improvement, Risk Reporting, Stakeholder Engagement, Documentation Management

Industry

Financial Services

Description

Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024. Why Join Us? Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions. Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy. Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance. Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment. Job Description Manage and resolve helpdesk tickets concerning lender product and support Regularly conduct spot checks and update product configuration such as Rates, Fees, and Features in the system Support the accurate configuration and timely updates of rates, fees, product features, and policy requirements across systems to ensure data accuracy and compliance. Perform regular product configuration audit on the system to ensure lender product data are kept up to date Review, audit, and authorise product data updates to guarantee brokers and customers always have access to correct, compliant, and up-to-date information. Perform assessment and investigation on product-related issues and concerns Facilitate discussions with Maintain team members and other relevant stakeholders in relation to process, risk and status reporting Propose solutions and enhancements which will contribute to the improvement of the team’s systems and processes Leverage Artificial Intelligence tools and automation to streamline data validation, documentation management, and product update processes Qualifications Tertiary education qualification in IT or Finance related discipline Ability to perform gap analysis to identify necessary changes and its impact particularly on the area of product configuration and support Capability to develop, plan and execute activities to achieve agreed outcomes Must have at least 2 years experience in mortgage products and processes, preferably, from an Australian mortgage industry or financial institution Demonstrated strong communication skills, both verbal and nonverbal A Self-starter and capable of demonstrating an independent workload self-management attitude but is a team player. Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces) Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair) Additional Information Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence. We support our people in a variety of ways, but a few of the benefits that our people rave about include: A vibrant, relaxed, yet professional culture. We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month. Holistic wellbeing programs offering 24/7 support Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1. Access to 25 days of leave, made up of 20 vacation days and 5 sick days. Monthly internet subsidy to help you stay productive at home. Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us. Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG. Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose. We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace. This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey. Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

Responsibilities

Manage and resolve helpdesk tickets related to lender products and support. Conduct regular audits and updates of product configurations to ensure data accuracy and compliance.