Product Operations Associate at Azeus Systems Limited

Pasig, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Work, Account Coordination, Product Support, Client Onboarding, Feedback Collection, Event Management, Project Management, Scheduling, Follow Up, Database Maintenance, Video-Conferencing Software, People Skills, Organizational Skills, Analytical Abilities, English Communication

Industry

IT Services and IT Consulting

Description

The Product Operations Associate will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders. Responsibilities Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders Shape the flow and conduct of a clients annual general meeting with their knowledge of the product Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements Follow up pending actions from customers and other resources in the organization, and track each call to resolution. Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction Visit client sites to provide onsite account support as the need arises Help in generating and following-up sales or business leads Compose client correspondence and helpful product guides Maintain and update global account team databases and contact lists Stay abreast on company products and services Qualifications Bachelors degree in publications, communications, business, management or equivalent A customer service background or account coordination or management experience is a plus Experience in project and events management Fast learner and tech-savvy Strong familiarity with video-conferencing software Excellent people skills Patient, flexible and can work under extreme pressure Strong organizational, monitoring, and coordination skills Focused and detail-oriented Strong analytical abilities Above average English written and oral communication skills; good in business correspondence Can adapt to changing shift schedules: Morning Shift (8:00AM 5:00PM) Mid Shift (4:00PM 1:00AM) Evening Shift (11:00PM 8:00AM)

Responsibilities

The Product Operations Associate supports sales, account, and product managers by handling day-to-day activities for account holders, focusing on customer satisfaction and retention through onboarding and feedback management. Responsibilities also include assisting with annual general meetings, managing client events and projects, and tracking customer requests to resolution.