Product Operations Associate - Counter Intrusion at Anduril Industries

Costa Mesa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

130000.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Technical Support, Electromechanical Systems, Communication Skills, Linux Command Line, Observability Tooling, Software Development Tooling, Issue Tracking Tools, Self-Starter, Debugging, Incident Management, Process Improvement, Telemetry, Root Cause Analysis, Postmortem Actions

Industry

Defense and Space Manufacturing

Description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM The Counter-Intrusion Business Line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U.S. Government and allied partners. ABOUT THE JOB As part of the Counter Intrusion product operations team, your mission is to do whatever it takes to maintain the health of our deployed Counter Intrusion technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you. WHAT YOU'LL DO Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline Interface with internal operations and product teams to identify and solve system or product reliability issues Support Anduril’s global customers through proactive communications and detail-oriented execution Propose process and product improvements based on customer feedback and available metrics/analytics Perform maintenance on Anduril hardware through use of Linux command line function REQUIRED QUALIFICATIONS 3+ years of customer/technical support with a focus on final-tier customer concern support a plus. Demonstrated experience as a self-starter, able to find and resolve issues on your own. Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution. Proven ability to master a technical system and support it in production operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system. Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps. Confident with navigating ambiguity and crafting new ways of doing things. Excellent written, visual, and verbal communication skills. Eligible to obtain and maintain an active U.S. Secret security clearance PREFERRED QUALIFICATIONS Prior military or government agency exposure/experience. Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira. Experience with on-call support operations and working in limited risk tolerance production environments. Willingness to work non-standard hours and weekends. US Salary Range $98,000—$130,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection: Anduril covers life and disability insurance for all employees. Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. Professional Development: Annual reimbursement for professional development Commuter Benefits: Company-funded commuter benefits based on your region. Relocation Assistance: Available depending on role eligibility. Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. UK & IE Roles: Pension plan with employer match. AUS Roles: Superannuation plan. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

Responsibilities

The role involves maintaining the health of deployed Counter Intrusion technology and managing incidents across the fleet of systems. Responsibilities include triaging, diagnosing, and resolving product incidents while ensuring quality and reliability.