ABOUT YOU

You are a highly organized and proactive professional with a passion for optimizing workflows and enabling teams to excel.
You thrive in collaborative environments, seamlessly bridging the gap between technical and non-technical stakeholders.
Data-driven decision-making is second nature to you, and you are adept at identifying opportunities for improvement and implementing practical solutions. Your analytical approach allows you to make data-driven decisions, balancing product team operational needs with business objectives. You thrive in fast-paced environments and are comfortable making decisions in situations where there is ambiguity.
Your communication skills enable you to influence and align cross-functional teams, and your analytical mindset allows you to deliver meaningful insights that support strategic decision-making. Most importantly, you are committed to fostering a culture of continuous improvement and innovation.

Knowledge Management and Documentation

• Create and maintain a central repository of roadmaps, product specs, user feedback, and project updates
• Develop and maintain documentation on processes, tools, and team best practices
• Ensure consistency of processes and tooling across tribes
• Support the maintenance of holistic roadmaps across tribes
• Reduce information silos by ensuring documentation is standardized and accessible across teams

ABOUT THE ROLE

Motability Operations is seeking a detail-oriented and proactive Product Ops Co-ordinator to support our Product Ops Manager in driving efficiency and operational excellence across our product teams. This role is essential in maintaining smooth operations, facilitating communication, and ensuring the implementation of best practices in our product development processes.
As a Product Ops Co-Ordinator, you will work closely with the Senior Product Ops Manager to support the efficient delivery of product operations. You will be responsible for coordinating day-to-day activities, maintaining process documentation, ensuring alignment across teams, and contributing to the overall success of product initiatives. This is an exciting opportunity for someone with strong organizational and communication skills to grow within a mission-driven organization.

MAIN RESPONSIBILITIES

Process Support and Implementation

• Assist the Product Ops Manager in implementing and maintaining standardized workflows across product teams.
• Identify and address process inefficiencies, contributing to practical and scalable solutions.
• Maintain, update, and document Standard Operating Procedures (SOPs) for key processes.

Tooling and Documentation

• Support the management and optimization of the product tech stack, ensuring tools are effectively utilized.
• Assist in creating and maintaining templates for roadmaps, documentation, and operational processes.
• Manage a central repository of product specifications, user feedback, and project updates to improve accessibility and organization.

Metrics, Reporting, and Data Analysis

• Collect, organize, and maintain product data for analysis to support data-driven decisions.
• Create and update dashboards and reports to track product health and team performance.
• Monitor and report on KPIs that measure and enhance product team effectiveness.
• Maintain up-to-date documentation of product operations processes, policies, and tools.
• Compile and distribute regular reports and updates on key metrics and project statuses.

Cross-Functional Collaboration

• Act as a bridge between product tribes, engineering, and other stakeholders to facilitate communication.
• Coordinate cross-functional initiatives and support prioritization efforts across teams.
• Promote alignment and collaboration across product and non-product teams.

Knowledge Management and Documentation

• Create and maintain a central repository of roadmaps, product specs, user feedback, and project updates
• Develop and maintain documentation on processes, tools, and team best practices
• Ensure consistency of processes and tooling across tribes
• Support the maintenance of holistic roadmaps across tribes
• Reduce information silos by ensuring documentation is standardized and accessible across teams.

Operational and Administrative Support

• Handle day-to-day operational tasks to enable product managers to focus on development work.
• Assist in onboarding processes, including knowledge-sharing initiatives for new product team members.
• Support incident management processes by documenting and ensuring proper follow-up actions.