PRODUCT OPERATIONS EXECUTIVE

Location: Keswick, Cumbria
This is mainly a remote position with the need to visit the operations hub on a weekly basis.
Contract: Permanent - Full Time – 37.5 hours per week
Salary: £24,150 - £27,300 per year depending on experience
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

Our Product Operations Executive will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content.

The role’s responsibilities include (but not limited to):

• Managing the smooth, accurate and efficient administration of holidays
• Liaising with holiday leaders
• Respond to leader enquiries and provide them with technical support
• Producing on brand resources such as maps and route directions from information supplied by partners
• Providing accurate and up to date despatch documents and resources for leaders and tour managers
• Liaising with a range of ground agents and leaders to obtain up to date information
• Maintaining and updating holiday programmes and transport requirements
• Ensuring equipment and resources are in place
• Ticket & admission booking management
• Guest queries
• Maintaining accurate records of operating costs, ensuring holidays operate within budget
• Creating, updating and proofing marketing materials including website, guest trip notes, brochures and intranet
• Building relationships, maintaining regular communication, liaising with and influencing our internal and external partners
• Assisting with the organisation of and participation in leader conferences, staff training sessions etc.
• Review Leader reports and guest questionnaires, following up on quality issues with Field Advisors and suppliers
• Work with the Product Creation Team and Field Advisors to coordinate ideas for holidays
• Visiting new and existing holidays as appropriate