Product Operations Manager

at  360insights

WHAT YOU WILL BE DOING:

The Product Operations Manager, reporting to the VP, Product, will support the Product & Engineering Group and their go-to-market counterparts to improve alignment, communications, and processes around our products and way of working.

RESPONSIBILITIES:

• Identify, recommend, and implement best practices, continuing education, processes, and tooling enabling the product team to be efficient, effective, and consistent
• Work cross-functionally to develop, document, maintain, and improve product-related processes and experiences, especially with product marketing, business operations, and engineering
• In partnership with Product Leadership, drive training, awareness, understanding and consistency in the use of optimal tools and streamlined processes by Product Managers and Product Owners
• Maintain templates, guidelines, references, and resources for the Product & Engineering Group
• Streamline critical routines, tasks, and processes to improve operational efficiency
• Administer the product tech stack and tools and ensure adoption
• Developing and maintaining a continuing education program for product roles
• Supporting onboarding of newly hired team members and integration of acquired product teams
• Researching and organizing information on product management best practices
• Support product launch readiness and enablement when launching new features and user experiences
• Support the creation and publishing of product feature documentation and release notes