We have an exciting opportunity for a Product Operations Manager to join us responsible for Customer Value and AI.
In this role you will drive the adoption of AI-driven efficiencies and insights across product management teams. Reporting into Product Operations, this role is responsible for enabling AI powered innovation, ensuring that AI solutions improve internal efficiencies, streamline the development lifecycle, and enhance decision-making through AI-driven insights.
A key aspect of this role is leading AI Innovation Labs, fostering a culture of continuous proof of concept work that contributes to meaningful AI-powered solutions. You will collaborate with internal teams and external AI technology partners to ensure cutting-edge AI capabilities are integrated into product development.
By leveraging leading AI technologies, this role will support teams in embedding AI meaningfully into products, enhancing automation, insights, and operational excellence.
This position will work closely with product management, engineering, data science, and other cross functional teams to embed AI into everyday workflows. The role requires a strong strategic mindset, a customer-centric approach, and the ability to translate AI capabilities into business impact.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI, Machine Learning, or a related technical field
• Proven experience in product management, AI implementation, or AI-driven business transformation
• Hands-on experience with AI/ML technologies, automation, or data analytics
• Experience working with engineering, data science, and technology partners to drive AI adoption
• Understanding of AI ethics, governance, and compliance considerations.
• Certifications in AI or data analytics (e.g., Google AI, Microsoft AI, AWS Machine Learning) are desirable

KNOWLEDGE AND EXPERIENCE

• Proven experience as a Product Manager with a focus on AI, data-driven insights, or related technical domains
• Strong understanding of AI technologies and their application in software development and decision-making
• Ability to identify, define, and prioritise AI-driven opportunities based on business impact
• Experience in implementing AI to improve development lifecycle efficiency and team productivity
• Excellent stakeholder management skills, with the ability to bridge technical and non-technical teams
• Analytical mindset with experience using data to support decision-making
• Strong commercial awareness and understanding of how AI contributes to business growth
• Passion for customer-centric innovation and improving product experiences through AI
• Excellent planning, organisational and communication skills
  We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

• Define and execute the AI strategy within Product Ops to enable product teams in leveraging AI for internal efficiency and insights
• Identify opportunities to integrate AI-powered solutions that streamline development processes and enhance data-driven decision-making
• Collaborate with product teams to embed AI into feature development, ensuring alignment with internal efficiency goals and customer needs
• Lead the creation and management of AI Innovation Labs, facilitating rapid testing and validation of AI-driven concepts that improve the development lifecycle
• Work closely with engineering and data science teams to scope, design, and implement AI solutions that optimise workflows
• Partner with leading AI technology providers to bring cutting-edge advancements into product development
• Develop AI-driven insights that empower teams to make more informed product and business decisions
• Translate AI advancements into clear business cases, securing stakeholder buy-in for new initiatives
• Monitor AI performance, measure success, and iterate on AI-driven initiatives to maximise impact.
• Communicate the AI roadmap and key developments to internal stakeholders, ensuring transparency and alignment