Product Operations Manager at Diligent Corporation

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Multitasking, Executive Support, Project Management, Communication Skills, Attention to Detail, Financial Acumen, Microsoft 365, Google Workspace, Virtual Collaboration Platforms, Process Improvement, Client Coordination, Budgeting, Invoicing, Proofreading, Confidentiality

Industry

Software Development

Description

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Summary This role serves as the operational backbone and trusted partner to the Consulting Division’s leadership. This individual drives the internal rhythm of the business—ensuring flawless coordination across projects, people, and priorities—while enabling the leadership team to focus on strategic growth and client delivery. This role requires exceptional professionalism, organizational mastery, and an ability to anticipate needs before they arise. The ideal candidate has experience working with senior executives, excels in fast-paced environments, and demonstrates an uncommon attention to detail and follow-through. Key Responsibilities Executive & Operational Coordination Coordinate high-level meetings across multiple time zones for executives, clients, and project teams. Manage the operational cadence of the Consulting Division—including executive calendars, leadership reviews, and cross-departmental updates. Serve as a key liaison between executives, internal teams, and external partners, ensuring clarity, discretion, and seamless communication. Handle confidential materials and sensitive communications with utmost professionalism. Program & Project Management Oversee project timelines, deliverables, and team resourcing to ensure on-time, on-budget delivery. Track and report progress across multiple consulting engagements, keeping leadership informed of milestones, risks, and dependencies. Maintain visibility into the project pipeline, ensuring proactive planning and follow-up on leads, proposals, and client opportunities. Support project teams by setting up new digital workspaces, secure file rooms, and collaboration environments. Process & Infrastructure Management Lead operational process improvements and ensure consistent onboarding experiences for new team members. Create, document, and manage internal processes that drive efficiency, compliance, and accountability. Partner with IT and compliance teams to maintain secure information management practices and data rooms. Oversee contract lifecycles, from drafting through signature and archiving. Client & Business Development Support Coordinate and prepare client-facing materials, including proposal packages, pitch decks, and capability presentations. Manage internal review and approval workflows for proposals and statements of work. Support the preparation and delivery of board and executive-level communications. Financial & Administrative Support Assist with budgeting, invoicing, and billing practices; ensure alignment with finance and accounting teams. Track project hours, allocations, and utilization rates to ensure profitability and resource balance. Monitor and reconcile project-related expenses. Quality Control & Communications Review and proofread reports, client deliverables, and executive correspondence to ensure accuracy, clarity, and professionalism. Uphold and reinforce brand standards and tone across all communications. Prepare executive summaries, briefing notes, and follow-up action lists for leadership. Qualifications Education: Bachelor’s degree required. Experience: Minimum of 5 years in operations, program management, or executive support within a consulting, professional services, or technology firm. Skills & Attributes: Exceptional organizational and multitasking skills; able to manage multiple concurrent initiatives. Proven ability to work effectively with senior executives and board members. Mastery of Microsoft 365 / Google Workspace, PowerPoint or Keynote, and virtual collaboration platforms (Teams, Zoom, Slack, etc.). Financial acumen and understanding of professional services billing models. Discretion, diplomacy, and the ability to handle confidential matters with professionalism. Superior written and verbal communication skills, including editing and proofreading excellence. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Responsibilities

The Product Operations Manager will coordinate high-level meetings and manage the operational cadence of the Consulting Division. They will also oversee project timelines and ensure effective communication across teams.