Our Mission: Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see it happen. In 2019, we joined forces with Honda as their first startup acquisition, and now we’re expanding our vision into building the future of electric vehicles (BEV) for millions of people around the world.
Why Drivemode: Drivemode is the new software and user experience division of Honda that is focused on digital experience for new electric & hybrid vehicles. You will be joining an exciting startup environment that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you’ll contribute to our crucial mission of changing the way people engage with vehicles and help solving the world’s environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda’s success in the future.
About The Role: We’re seeking a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Mountain View, CA. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products. You will manage customer feedback, optimize support processes, oversee knowledge content, and drive operational improvements across the product lifecycle. This is a unique chance to directly impact customer satisfaction and scalable growth for Drivemode.

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• Voice of Customer (VoC) & Customer Insights: Establish and manage systems to collect, analyze, and synthesize customer feedback. Translate insights into actionable product recommendations.

• Customer Support Enablement: Collaborate with support engineers, providing product information, streamlining escalations, and enabling effective troubleshooting.
• Content Management: Own the creation and maintenance of comprehensive FAQs, product manuals, and knowledge base articles for customers and internal teams. Lead the effective product content creation, localization and review processes.
• Operational Project Management: Lead certain key projects for product launches and feature rollouts, ensuring smooth execution and cross-functional alignment.
• Process & Tooling Improvements: Analyze workflows, identify inefficiencies, and recommend/implement tools and best practices to optimize product operations. Drive continuous improvement.
• Possibly, opportunity for team building and management.
• Occasional travel to Honda Japan and US offices required.