Product Operations Manager at MX Technologies Inc

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Project Management, Program Management, Product Operations, Change Management, Cross-Functional Collaboration, Data Analysis, Communication, Organizational Skills, Customer Focus, Strategic Planning, Onboarding, Training, Process Improvement, Team Leadership, Problem Solving

Industry

Financial Services

Description

MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people. Like many startups, we’ve navigated real growth challenges — and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work. Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX. The Product Operations Manager will strategically enable the Product org to move faster, act bolder, and drive deeper customer impact by developing, empowering, and driving collaboration among autonomous teams to leverage proven practices in product management. Responsibilities Develop and manage processes through the product development lifecycle. Design and enable teams to use best practices within product tools that facilitate the product development lifecycle (Including: Productboard, Gdrive, Confluence, Figma, Figjam, PostHog, Gitlab) Define, document, and ensure consistent execution of product manager onboarding, product management and product development process Build systems that bridge gaps between tools to keep teams focused on impactful, outcome-focused work. Maintain a consistent channel of communication between Product, Engineering, Design, and Product Operations as well as across the organization to ensure alignment and visibility into the roadmap Work to evolve the way we manage and use product data and tooling Work in harmony with your Product Operations teammates focused on Voice of Customer, Go-to-Market, and Strategic Planning Be a trusted partner to the Product Leadership team, acting as an advisor and as their product operations point of contact Become a trusted partner to the Product and Engineering teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers Roll up your sleeves to identify, design, and implement new processes amongst product managers, product leadership, and key cross-functional partners Be a driver of quarterly and bi-annual strategic roadmap planning for Product teams Identify continuous learning and professional development opportunities for Product team members (e.g., professional training workshops, conferences) Key areas of ownership 1. Product Development Lifecycle Productboard Roadmaps Portal Templates 2. Strategic Planning Quarterly Yearly 3. Product Excellence Enablement and training Product culture and professional development Product competency and skill development 4. Onboarding Enablement and training for new product managers Continuous updating of process and tools for the whole team 5. Customer Feedback loops 6. Product Marketing partnership Qualifications 6+ years in product leadership and/or product management roles 3+ years of people recruitment and management experience Past experience project management, program management and/or product operations preferred Expert in best practices in product management, product design and software development Demonstrated success in company-wide alignment and change management for teams of 500+ Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers/users Ability to partner with and align with stakeholders across the business such as marketing, Support, Sales and Customer Success Experience in companies that employ modern product management & software development techniques Ability to make decisions based on combined qualitative and quantitative data Exceptional verbal and written communication skills Exceptional organizational skills and ability to manage competing priorities At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation. MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.

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Responsibilities

The Product Operations Manager will develop and manage processes throughout the product development lifecycle and ensure consistent execution of product management processes. They will also maintain communication between Product, Engineering, Design, and Product Operations to ensure alignment and visibility into the roadmap.