Product Operations Manager at Nema Health

, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

130000.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Operations, Systems Thinking, Workflow Management, Bug Tracking, Feature Request Management, Knowledge Management, Tooling Optimization, Launch Coordination, Cross-functional Coordination, Execution, Process Improvement, Documentation, Roadmap Support, Issue Management, Communication, Detail-oriented

Industry

Mental Health Care

Description

Location: Remote (must be located in the U.S.) Employment type: Full-time W2 Team: Product ABOUT NEMA HEALTH Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. ABOUT THE ROLE We’re hiring a Product Operations Manager to be the operational backbone of our product team. You’ll own the systems and workflows that keep Product, Clinical, and Operations aligned — from managing bug intake and feature requests to coordinating clinician account setup and supporting smooth feature rollouts. You will ensure the team runs efficiently and is able to keep up with the roadmap. You’ll bring structure to ambiguity, create clarity across teams, and enable PMs and builders to focus on delivering meaningful value to patients and providers. Ultimately, you will be the reason why the team can succeed on a daily basis, while getting the opportunity to hone key product-related skills. This is a hands-on role for someone who enjoys execution, systems thinking, and being the connective tissue across teams. WHAT YOU’LL DO: FEEDBACK, INSIGHTS & ISSUE MANAGEMENT * Own the bug tracking process end-to-end: triage, prioritize with PMs, ensure visibility, and track resolution * Run bi-weekly feature request reviews, consolidating and organizing inputs across teams * Maintain a structured system connecting feedback to roadmap discussions * Support ongoing improvements to internal product operating processes KNOWLEDGE MANAGEMENT & TOOLING * Build and maintain internal product documentation and a scalable knowledge base for Product and cross-functional teams * Manage product-related account creation, permissions, and offboarding for new hires * Optimize product tools and workflows to improve efficiency and reliability LAUNCH & ROLLOUT SUPPORT * Coordinate feature releases, including readiness checklists and internal communications * Support rollout playbooks, enablement materials, and release updates to the broader business * Ensure new features are clearly documented and accessible to stakeholders WHAT YOU’LL ACHIEVE: In the first 3 months, you will: * Build strong relationships with Product Managers and key cross-functional partners * Develop a clear understanding of our product, users, and current roadmap * Take ownership of key back-bone infrastructure such as bug tracking, feature intake, and clinician account workflows * Improve visibility into open issues and feature requests so the team can be proactive * Bring more structure and predictability to product-related requests In the first 6 months, you will: * Run bi-weekly feature request reviews independently and feed insights into roadmap discussions to improve how Nema prioritizes work * Establish a reliable, scalable process for clinician onboarding and offboarding within our systems * Improve launch coordination and internal product communications * Reduce friction between Product and cross-functional partners to help the organization meet business-level goals In the first 12 months, you will: * Become the go-to operational partner for the product organization * Build a scalable intake and issue management system that supports a growing team * Strengthen coordination with cross-functional teams through designing & implementing best-practice documentation & training playbooks * Contribute meaningfully to how the product team is structured and how updates are communicated across the company QUALIFICATIONS You’ll be a great fit if you: * Have 2-4 years of experience in Product Operations, Product Management, Business Operations, Strategy & Operations, or a similar role where you supported cross-functional execution * Desire your next role to be one where you can absorb, learn, grow and develop your career in product operations while contributing meaningfully to a mission-driven startup * Thrive in high-ownership environments where you manage processes end-to-end * Are highly organized and detail-oriented, with strong follow-through * Have experience managing workflows, intake systems, or operational processes * Communicate clearly and write effectively * Bring a structured, systems-oriented mindset and enjoy improving how things work * Are proactive, resourceful, and comfortable operating in ambiguity WHY JOIN NEMA We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive. WHAT WE OFFER * Competitive compensation with an annual base range of $110,000 to $130,000 (to be determined based on your experience and qualifications) as equity * Comprehensive benefits including healthcare * Generous PTO and flexible work hours * Remote-first culture with supportive team norms * Inclusive, trauma-informed leadership * Opportunity to grow with a fast-moving, mission-driven company

Responsibilities

This role involves owning the systems and workflows that align Product, Clinical, and Operations teams, managing processes like bug intake, feature requests, and supporting smooth feature rollouts to ensure team efficiency. Key duties include managing bug tracking end-to-end, running feature request reviews, building internal product documentation, and coordinating feature releases.