ABOUT SURGICAL SAFETY TECHNOLOGIES:

Surgical Safety Technologies Inc. is a fast-growing healthcare technology start-up with offices in New York City and Toronto. SST’s OR Black Box® is a platform that captures some of the world’s most valuable data from surgery and allows hospitals to identify, understand, and mitigate risk. The OR Black Box® is implemented in several of the most prestigious hospitals in North America and Europe and was named one of Time magazine’s Best Inventions of 2019. We are a dynamic and mission-driven organization that aims to improve quality of healthcare and save lives of surgical patients around the world. If you share the same values, we encourage you to connect with us.

POSITION OVERVIEW:

Surgical Safety Technologies Inc. isseeking a versatile, detail-oriented Product Operations Manager to join our team. This is a generalist role for someone who thrives on picking up new skills, managing a diverse set of responsibilities, and ensuring our product runs smoothly across teams and customers. If you’re excited to dive into an eclectic mix of tasks and keep things moving, this could be your next challenge.

KEY SKILLS & ATTRIBUTES:

• Detail Orientation: You catch your own errors and deliver high-quality work, we need someone who minimizes the need for heavy oversight.
• Eagerness to Learn: This role is broad by design, so we want someone who’s energized by new tasks and doesn’t shy away with “I don’t know how to do that.”. Instead your the type to say “I’ve got this, I’ll learn what I need to, to get it done.”
• Clear Communication: You’ll connect with technical teams (e.g., engineers), less technical folks (e.g., Customer Success), and customers with equal clarity.

QUALIFICATIONS:

• Bachelor’s degree in a quantitative field (e.g., Computer Science, Engineering, Math).
• 3+ years of work experience in a role involving software delivery (e.g., Project Manager, Product Manager, Software Engineer).
• Excited to work in a startup environment where you’ll wear multiple hats, grow with the company, and every day of work is a new adventure

• Task Management: Create and manage JIRA tickets for features and bugs to keep development on track. Work with technical resources to investigate issues, propose solutions, and keep everyone in sync.
• Release Support: Draft customer-facing release notes by pulling product designs, making minor edits, and sharing updates with internal teams for distribution. Use your understanding of how the product functions to explain changes in a clear, concise, and customer-friendly way, ensuring users understand the value and impact of each release.
• Customer Enablement: Collect implementation details from customers and step in with hands-on support when needed.
• Generate Data Insights: Dig into raw data exports to build custom reports with graphs and tables, telling a clear story for key customers.
• Provide Product Expertise: Field detailed questions from internal teams about how the product works and evaluate the feasibility of requested changes.
• User-Focused QA: Test software to ensure it delivers a great user experience, recommending adjustments to requirements rather than just ticking boxes.