Product Operations Specialist at TOPdesk Canada

Delft, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

6500.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Operations, Operating Model Design, Governance Structures, Product Lifecycle Management, Stakeholder Management, Data Analysis, Agile Principles, Process Optimization, OKR Management, Cross-functional Collaboration, Product Metrics, Reporting Dashboards

Industry

IT Services and IT Consulting

Description

Company Description TOPdesk is an international Software company specializing in service management with 800 employees in 8 countries and 5,000 customers worldwide. For our Budapest office, we are looking for a UX Designer - Design Systems. Your environment As a UX Designer - Design Systems, you’ll join a multidisciplinary product enablement team, collaborating closely with Product Managers, Engineers, and other UX Designers. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders. Job Description We are looking for a Product Operations Manager to help design, enable, and continuously improve the way our Product & Technology organization works. In this role, you will strengthen the operating model that enables product teams to discover, prioritize, deliver, measure, and improve product initiatives effectively. You will provide structure, processes, tools, insights, and operational support that help teams make better decisions and work more efficiently at scale. Product Operations does not own product strategy, product decisions, or feature delivery. Instead, it ensures that the system around those decisions is clear, transparent, scalable, and continuously improving. You will act as a key connector between Product Management, UX, Engineering, and customer-facing teams, helping create consistency across the full product lifecycle. Responsibilities Design, maintain, and continuously improve the Product & Technology operating model. Define and support clear governance structures, decision-making processes, and product lifecycle frameworks. Establish scalable standards, rituals, templates, and ways of working for product teams. Improve alignment between Product, UX, Engineering, and business stakeholders. Drive process simplification, standardization, and automation across product operations. Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes. Define and maintain product performance, adoption, and outcome metrics. Build and improve dashboards, reporting structures, and decision-support tools. Ensure product data is reliable, consistent, accessible, and actionable. Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes. Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories. Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting. Identify opportunities to scale and future-proof the Product & Technology operating model. Qualifications At least 3 years of experience as a Product Manager or in a similar product-related role. Strong understanding of product management practices and the product development lifecycle. Experience working with cross-functional teams, including Product, UX, Engineering, and business stakeholders. Strong analytical and process-oriented thinking. Ability to translate complex processes into clear, scalable, and practical ways of working. Experience with product metrics, reporting, dashboards, or data-driven decision support. Excellent communication and stakeholder management skills. Proactive and pragmatic mindset with a strong sense of ownership. Familiarity with Agile principles and product development frameworks. Ability to work effectively in a growing, changing, and scaling organization. Comfortable improving tools, processes, documentation, and operational structures. Additional Information Click the 'Apply Now!' button and send us your English CV! Compensation: EUR 5750 - EUR 6500 - monthly

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Responsibilities

Design and improve the Product & Technology operating model to enhance how teams discover, prioritize, and deliver initiatives. Act as a connector between Product, UX, and Engineering to ensure scalable processes and reliable product data.