Product Operations Support

at  Datacom

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
The Product Operations Support role is responsible for supporting the PSG Account Managers to achieve an agreed revenue target and sales quota as well as delivering a high level of customer satisfaction.

What You’ll Do

• Working with distributors and vendors including managing the orders post-sale.
• Meeting delivery expectations/timeframes.
• Resolving complex administration/logistical/order issues.
• Contributing to monthly reporting for external and internal customers.
• Supporting and working closely with PSG Account Managers in the day-to-day transactions of their hardware and software for clients.
• Ensuring Account Managers are kept up to date with all Communications on eta’s, back orders and order status issues (and quoting for Account Managers if capacity allows).

What You’ll Bring

• An understanding of procurement administration procedures – ordering, receipting, invoicing, returns and payments
• Developing product and industry knowledge.
• Previous knowledge and experience with Microsoft Office.
• Ability to quickly master and utilise multiple systems for quoting and ordering.
• Proven time management skills, with the ability to multitask and work on competing priorities.
• Strong analytical and problem-solving skills.

Desirable

• Excellent knowledge of Salesforce, NetSuite and OpenAir.
• 3+ years experience within the IT product industry.
• Anticipation of both internal and external customer needs.
• Being self-motivated in your learning capacities.
• Ability to assess situations and use initiative to bring positive outcomes.

Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported

• Working with distributors and vendors including managing the orders post-sale.
• Meeting delivery expectations/timeframes.
• Resolving complex administration/logistical/order issues.
• Contributing to monthly reporting for external and internal customers.
• Supporting and working closely with PSG Account Managers in the day-to-day transactions of their hardware and software for clients.
• Ensuring Account Managers are kept up to date with all Communications on eta’s, back orders and order status issues (and quoting for Account Managers if capacity allows)