Product Ops and User Support Specialist (Contract) at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Product Operations, Technical Troubleshooting, Analytical Skills, Communication Skills, User Experience, Feedback Collection, Team Player, Self-Motivated, Interpersonal Skills, Product Improvement, Problem Solving, Knowledge Base Management, Data Analysis, Collaboration, Proactive Learning

Industry

IT Services and IT Consulting

Description

[What the role is] This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements. [What you will be working on] We are seeking a motivated and customer-centric professional to evolve our customer support function to drive strategic insights. Manage and resolve user enquiries with high standards of service excellence Provide technical troubleshooting and support for product-related issues Create and maintain comprehensive knowledge bases for common issues and solutions Design and implement feedback collection frameworks Systematically analyse user enquiries, feedback and behaviour patterns, and effectively communicate insights to product team Collaborate with product teams to translate user feedback into product improvements [What we are looking for] 0-5 years of experience in customer support, product operations or related roles (preferably in technology or digital services) Has a passion for improving user experience and influencing product decisions Excellent written and verbal communication skills Proactive and self-motivated learner, team player with strong interpersonal skills Strong analytical skills with ability to identify patterns and extract meaningful insights Proven ability to translate customer feedback into actionable product recommendations As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. This is a 1 year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

This role involves managing and resolving user inquiries while providing technical troubleshooting and support for product-related issues. Additionally, the specialist will analyze user feedback and collaborate with product teams to drive product improvements.