Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Product Ops Support Engineer at FPT Asia Pacific Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Jira, Zendesk, Datadog, API Logs, Web Inspector, SQL, System Monitoring, Incident Management, Technical Documentation

Industry

IT Services and IT Consulting

Description

Key Responsibilities Day-to-Day Support: Act as the primary operational support for Discover ASR website and mobile apps. Troubleshooting: Investigate and resolve user-reported issues. Triage and escalate complex technical bugs to the core engineering team. Monitoring & Incidents: Monitor system health, track API errors, and handle communication during system outages. Release & Documentation: Assist with post-deployment checks for new app updates and maintain technical support runbooks. Requirements Experience: 3+ years in Product/Application Support or IT Operations for consumer-facing web and mobile apps. Technical Skills: Comfortable with basic troubleshooting (reading API logs, web inspector, basic SQL) and using tools like Jira, Zendesk, or Datadog. Communication: Strong ability to diagnose problems and translate technical issues into clear updates for non-technical stakeholders. Bonus: Experience in travel-tech, e-commerce, or supporting loyalty/booking platforms.

Responsibilities

The role involves acting as the primary operational support for the Discover ASR website and mobile applications, requiring investigation and resolution of user-reported issues. Responsibilities also include monitoring system health, handling communications during outages, and assisting with post-deployment checks and documentation maintenance.