ABOUT YOU

You have a strong background in product ownership or management within an Agile environment. Your excellent communication skills enable you to influence without direct authority, as you advocating for customer needs within cross-functional development teams.
You have a proven track record in software development through the full agile lifecycle including delivery and run.
You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs.
You are skilled at identifying and defining commercial value and understanding new processes. You enjoy problem-solving and have a can-do attitude.
You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work.

Motability Operations is the UK’s largest leasing company, supporting over 800,000 customers with worry-free mobility solutions. As we expand our capabilities in connected mobility, we are seeking an experienced Product Owner to help deliver our connected mobility strategy.
This key role involves helping to deliver a range of connected products and services that meet and surpass customer expectations, deliver process efficiencies and generate clear ROI. The successful candidate will be responsible for managing the product backlog, defining user stories, and ensuring that products are aligned with both customer requirements and business objectives.
Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring to addresses customer needs, whilst ensuring that the delivery team can deliver at pace.
Key Responsibilities

Backlog management:

• Oversee and manage the product backlog using prioritisation frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc.
• Ensure the backlog reflects customer needs, business value, and relevant strategic goals.
• Continuously groom the backlog & refine backlog items to adapt to evolving requirements.
• Manage the product team’s ticket mix and make suitable prioritisation decisions based on capacity, velocity, value, effort and risk etc.

User Story Development:

• Develop clear and concise user stories with well-defined acceptance criteria that guide the development team in delivering features aligned with customer expectations.

Stakeholder Collaboration:

• Work closely with the Product Manager to help turn a strategic roadmap into a groomed, prioritised and actionable backlog
• Serve as a key point of contact for stakeholders, gathering input and feedback to ensure alignment with product goals.
• Effectively communicate a clear product vision and roadmap to all relevant parties.

Customer Engagement:

• Lead on customer engagement to gather insights and feedback that inform product development and enhancements.
• Development Team Leadership, Representation & Point of Escalation:
• Provide ongoing leadership to the development team by clarifying requirements and answering questions throughout the development process, ensuring customer needs are understood and addressed.
• Support the team to triage any production issues to ensure business impact is understood and fix is prioritised accordingly.

Lead Key Agile Ceremonies (Sprint Planning/Review etc):

• Drive Sprint Planning/Review ceremonies to set goals and priorities for each iteration.
• Review completed work during sprint reviews to ensure it meets acceptance criteria.
• Ensure the team is prepared to Present and Demo their work at Sprint Reviews/Tribe Sync’s/Showcase days etc, supporting to articulate the problem statement faced, solution proposed, and value added as well as what’s coming up in subsequent sprints

Performance Tracking & Optimisation:

• Take ownership of managing product performance against key performance indicators (KPIs) such as capacity, velocity, cycle time, lead time etc
• Gather insights to help drive iterative continuous improvement within the development team that enable the team to ship better products, quicker.

Cross-Functional Collaboration:

• Collaborate closely with cross-functional teams, including marketing, design, engineering, and quality assurance, acting as the main point of contact to ensure successful product delivery.

Market Research:

• Stay informed about industry trends and competitor products to identify opportunities for innovation and improvement within our offerings.Facilitate Communication:
• Ensure effective communication within the Scrum team to foster collaboration and resolve any impediments to progress.