Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Do you want to put your problem solving, business and technology skills to the test? Do you want to be a part of a team that will be able to make a difference in how our frontline agents engage with our customers and be part of building new experiences using leading edge technologies?
We are looking for individuals who are curious, love technology, self-motivated, and want to be part of the team that will push the customer experience to the next level.
The Product Owner is a leading member of the Agile Team who is empowered to make product decisions and is focused on maximizing the value of the product to the Customer. They own the product backlog and create & communicate the product roadmap. They are accountable for KPIs and E2E product experience. You will be a key player in driving the addition of key functionalities that will enhance our Orchestration platform.

WHAT YOU WILL BE DOING

• Working with the Sr. Product Manager to define the product roadmap and communicating the product vision
• Developing and maintaining relationships with stakeholders to ensure the product aligns with the needs of the business and our frontline agents
• Working with architecture, operational support, DevOps, and other teams to design solutions to solve complex problems in contact orchestration
• Provides leadership and guidance to Product Specialists and Delivery team to drive efficiency and processes that result in constantly accelerated product delivery
• Prioritizing the product backlog and collaborating with stakeholders and technology leaders to define work in the product backlog
• Leading epic and user story creation and ensuring that stories include clear acceptance criteria and business value
• Working with the Scrum Master, Sr. Product Manager, Product Specialists, Delivery leads, Technical Delivery managers, and Tech Directors to plan priorities, design/streamline processes, identify friction points, and motivate teams to complete backlog work
• Accepting work completed by the team and ensuring that it meets the Definition of Done
• Understanding the team budget and working with project managers and scrum master to ensure the appropriate balance of work is being completed and commitment dates are met
• Actively monitoring, troubleshooting, and looking for opportunities to enhance product performance / experience
• Managing product dashboards to measure success against KPIs and using data to make decisions

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 322920
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Corporate