Title: Product Owner
Location: 401 S Tryon St Charlotte, NC
Alternate Locations: Minneapolis, MN, Chandler, AZ, Des Moines IA, or Dallas, TX
Duration: 21 weeks
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

SUMMARY:

In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Product Management. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking. Provide expertise to client senior leadership on innovative Product Management business solutions. Strategically engage with client personnel.

QUALIFICATIONS:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Digital product management experience
• Financial industry experience
• Agile experience
• Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center relevant experience
• Experience delivering complex enterprise-wide information technology solutions
• Experience working in Product organization in the capacity of a Product Owner
• Experience working in a dynamic agile environment, supporting applications with multiple dependencies
• Experience with leading and conceptualizing a solution for a problem statement
• Experience with dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
• Experience working on Digital products in close integration with other channels (Voice Channel, Digital, CRMs)
• Experienced in Operations with focus on Call Centers (preferred)
• AI knowledge (preferred)
• Knowledge of managing the development of a product, sitting with scrum teams, sitting with developers, & understanding stories

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Supporting our new contact center desktop design and integrations
• Play the role of a Product Owner for specific product team(s) and or product area(s) on permanent or interim basis or as identified by the Product Manager.
• Partner with the Product Manager/s to support product delivery, coordinating delivery on committed outcomes and ensuring transparency to risks, dependencies and impediments.
• Define Requirements (writing epics and user stories) based on business analysis, agile development (act as a product owner), coordinate testing support (SIT and UAT), production rollout support (planning and deployment validation), and Change enablement.
• Support the product by assisting in interpreting enterprise and technology requirements, changes in requirements, and updates to product tools.
• Partner with peer Product Owners and Enablement team members to care for change readiness, communications and identify training needs.
• Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals