Product Owner - Customer Loyalty & Rewards at TymeX

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, Digital Consumer Products, Gamification, Loyalty Mechanics, Customer Motivation, Behavioural Design, Stakeholder Management, Communication Skills, Agile Environments, Behavioural Psychology, Behavioural Economics, Product Development, Data Analysis, Cross-Functional Collaboration, User Engagement, Retention Strategies

Industry

Software Development

Description

About TymeX TymeX is the product, technology and data analytics hub of the Tyme Group. At TymeX, we are reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of technology to provide products that make a real difference in our customers' lives. About the Product Team Early on, we realized that to truly deliver financial services that are innovative, transparent, fair, and intuitive, we'd have to reinvent how they're created altogether. We needed people who could seamlessly blend strategic vision with hands-on product management, who could effortlessly move from understanding customer needs to coordinating cross-functional teams. And that’s exactly why our Product team exists. Part Product Visionary, part Business Strategist, part Customer Advocate. We are a team of digital evangelists, bankers, fintech-ers and some less obvious backgrounds. Our offices are in Vietnam but we operate from all over the world. Today, our team run products that are improving the lives of more than 15 million customers. Why Work With TymeX International and collaborative culture – Join a team that values openness, continuous learning, and global collaboration. Innovation-led environment – Work with the latest technologies, including serverless AWS cloud, AI-augmented engineering, microservices, Java, and Python. Professional growth – Access to global training opportunities, technical seminars, and expert-led conferences. Purposeful work – Build products that directly contribute to financial access and empowerment across emerging markets. Flexible ways of working – Choose to work from home, the office, or a blend of both. About the Role We’re looking for a Product Owner to lead our Loyalty & Rewards offering within the Personalisation, Loyalty and Growth portfolio — a critical pillar in how we create long-term engagement and value for our customers. This role is perfect for someone who understands what drives user behaviour and how to build products that are habit forming, rewarding, and aligned to real human needs. We’re especially interested in candidates with experience in gaming or game-inspired platforms, or those who’ve worked on digital products that use progression systems, rewards, feedback loops, and behavioural nudges to drive engagement. A background in behavioural psychology, cognitive science, or behavioural economics will be a strong advantage. What You’ll Be Doing Own and define the product vision, roadmap, and strategy for Loyalty & Rewards. Design and build experiences that use gamification, incentives, and behavioural insights to drive engagement, retention, and satisfaction. Collaborate across Business, Design, Engineering, and Data teams to take ideas from concept through to launch and iteration. Manage and prioritise product backlogs, lead sprints, and ensure continuous delivery of high-impact features. Use qualitative and quantitative data to measure product success and inform decisions. Engage with customers and stakeholders to ensure loyalty mechanics are relevant, localised, and differentiated. Must-Haves Proven experience as a Product Owner in digital consumer products. Exposure to gaming, gamified systems, or high-frequency digital platforms that rely on reward loops, streaks, levels, or engagement triggers. Strong grasp of loyalty mechanics, customer motivation, and behavioural design. Experience applying behavioural psychology or behavioural economics principles to product development. Excellent stakeholder management and communication skills. Ability to operate in fast-paced, ambiguous, and agile environments. Nice-to-Haves Background in game design, consumer psychology, or high-engagement digital products. Experience in financial services, especially in emerging markets. Technical fluency and familiarity with agile engineering teams. Experience in product analytics, growth, or strategy consulting. Certifications in Scrum, Agile, or related disciplines. Competitive salary that recognizes your talent and potential Performance-based bonus, including stock-based incentives for high performers Conferences and expert-led training to accelerate your career Flexibility to work from home or the office Generous annual leave allowance, and paid day off for your birthday Meal and parking allowances

Responsibilities

Own and define the product vision, roadmap, and strategy for Loyalty & Rewards. Collaborate across Business, Design, Engineering, and Data teams to take ideas from concept through to launch and iteration.