Product Owner- Customer/Product Origination and Customer Migration at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Design Thinking, Customer-Centred Design, Agile Delivery, Backlog Management, Prioritisation, Lean Thinking, Value Measurement, Servant Leadership, Financial Services Industry Knowledge, Customer Origination, Product Origination, Customer Migration, Risk Management, User Story Writing, Acceptance Criteria Definition, Scrum

Industry

Financial Services

Description

Create your best future and join Westpac as a Product Owner - Customer/Product Origination and Customer Migration. This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people. * Location: Sydney-based role * On-site Requirement: 3 days in the office per week * Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role? As a Product Owner (Customer/Product Origination and Customer Migration), you are responsible for shaping and delivering customer‑centred solutions that maximise business value within an Agile delivery environment. You will apply Design Thinking and Customer‑Centred Design principles to deeply understand customer needs, using data, insights and experimentation to inform priorities. By leveraging techniques such as personas, journey mapping and prototyping, you will collaborate with cross‑functional teams to explore, test and refine solutions that are viable, feasible and valuable. You will support Data Transformation and Delivery by actively managing the workstream backlog. This includes defining milestones and deliverables, refining and prioritising work based on value, risk and dependencies, and making day‑to‑day prioritisation decisions in partnership with delivery and design teams. You will lead adaptive planning and value‑driven prioritisation, maintain a clear product vision while respond to change as new information emerges. Lean Thinking principles will guide your approach, ensuring efficient flow, elimination of waste and a strong focus on delivering usable outcomes aligned to customer demand. You will actively measure value using recognised techniques and metrics, linking delivery to benefits realisation. Working within Agile frameworks, you will support iterative delivery, promote transparency and alignment, and model agile values through servant leadership, collaboration and accountability, fostering high‑performing, self‑organising teams. What do I need? * Experience working within the financial services industry, with a good knowledge of customer, regulatory and risk considerations. * Strong banking domain knowledge across Customer Origination and Servicing and Product Origination, with hands-on experience to customer migration activities. * Solid understanding of software delivery fundamentals, including supporting data and customer migration and managing associated risks. * Experience working in large, complex organisations, with the ability to engage with stakeholders and understand different business perspectives. * Experience in complex data initiatives, including data migration and customer migration, with a focus on risk management, continuity of service and customer outcomes. * Experience working in an Agile delivery environment as a Product Owner or similar role, supporting backlog, prioritisation and delivery activities. * Working knowledge of product management practices, including Design Thinking and Customer‑Centred Design. * Strong understanding of Agile principles and common Agile practices, including Scrum. * Ability to identify features and write clear user stories and acceptance criteria, with Product Owner or Scaled Agile certifications considered an advantage. Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/].

Responsibilities

The Product Owner is responsible for shaping and delivering customer-centered solutions that maximize business value within an Agile environment, deeply understanding customer needs using data and experimentation. This involves actively managing the workstream backlog, defining milestones, refining priorities based on value and risk, and leading adaptive planning while maintaining a clear product vision.