JOB DESCRIPTION:

We are seeking a dynamic and experienced Agile Product Owner to join our team. The ideal candidate will have strong delivery skills, hands-on SAP CRM expertise in a Call Center environment, and excellent storytelling abilities. This person plays a key role in working with our Call Center Agile Team in sprint planning, building stories and testing.

MINIMUM REQUIREMENTS:

• Bachelor’s degree from an accredited four-year college or university program in Business Administration, Project Management, or a related field.
• Agile SCRUM Product Owner or equivalent certification
• 3-5 years of project management/agile scrum experience .
• SAP CRM Experience

EXPERIENCE:

• Deep understanding of SAP CRM and/or Salesforce applications in customer care and campaign management.
• Strong project management skills and experience in user experience planning with cross-functional teams.
• Ability to triage and prioritize product improvement ideas from various sources.
• Experience in documenting user stories, business cases, and UAT plans.
• Expertise in sprint planning and product backlog prioritization.
• Ability to multi-task in a fast-paced, deadline-oriented environment and adapt to shifting priorities.
• Background in the utilities sector and/or contact centers
• Experience with Agile Project Management tools (JIRA, ADO, Smartsheet or others)
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Visio, and database applications.
  Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
  Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
  Job Type: Fixed term contract
  Contract length: 12 months
  Pay: $45.00-$55.00 per hou

Product Development: Translate customer needs and wants into detailed requirements and user stories. Collaborate with design and IT teams to ensure seamless delivery.

• Agile Management: Lead the Customer Care Agile SCRUM team, delivering initiatives from the product roadmap and releases. Facilitate grooming sessions, stakeholder reviews, and daily scrum meetings.
• Innovation: Work closely with other Product Owners and delivery teams to integrate new technologies and methodologies to enhance customer interactions

Customer Experience: Employ user-centered design thinking to deliver best-in-class experiences for our Customer Care agents. Continuously analyze and improve key performance indicators.

• Collaboration: Partner with cross-functional teams to finalize project plans and ensure alignment with business goals. Lead prioritization meetings to balance customer experience, performance, and operational support.
• Data-Driven Insights: Leverage advanced data analysis to generate meaningful insights and inform experience improvements

• Storytelling: Ability to craft compelling narratives that effectively communicate product vision and inspire stakeholders.

Product Development: Translate customer needs and wants into detailed requirements and user stories. Collaborate with design and IT teams to ensure seamless delivery.

• Agile Management: Lead the Customer Care Agile SCRUM team, delivering initiatives from the product roadmap and releases. Facilitate grooming sessions, stakeholder reviews, and daily scrum meetings.
• Innovation: Work closely with other Product Owners and delivery teams to integrate new technologies and methodologies to enhance customer interactions.

Customer Experience: Employ user-centered design thinking to deliver best-in-class experiences for our Customer Care agents. Continuously analyze and improve key performance indicators.

• Collaboration: Partner with cross-functional teams to finalize project plans and ensure alignment with business goals. Lead prioritization meetings to balance customer experience, performance, and operational support.
• Data-Driven Insights: Leverage advanced data analysis to generate meaningful insights and inform experience improvements.

User Acceptance Testing: Conduct User Acceptance Testing for user stories to ensure a quality product.