REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Informatics, Engineering, or other relevant fields
• Veeva CRM System Administrator or Associated White Belt Certification is required
• Self-starter with exceptional communication skills and data-driven mindset
• Strong work ethic and attention to detail
• Fluent in English

MINIMUM EXPERIENCE & KNOWLEDGE REQUIRED

• Demonstrated capabilities and achievements to develop global strategy and roadmap, align with all key stakeholders, and drive successful large-scale CRM global deployment in Top 10 global pharma companies
• Excellent understanding of in-person and digital customer engagement processes in pharma
• Hands-on skills in Veeva CRM and pharma data, and good knowledge on Artificial intelligence (AI) / Machine Learning
• Proven experience in leading the successful global Next Best Action implementations in field sales area using internal or commercial solutions from Aktana, Axtria, IQVIA, or ZS, etc.
• Minimal 5 years of managing the solution center/product team to deliver the Digital services and product, including the budget management, team management, resources planning, and change management
• Strong understanding and experience in Agile methodology and techniques. 3+ years actively involved in an Agile/Scrum environment. Comfortable utilizing Jira, Confluence
• Ability to develop and maintain healthy working relationships with global business partners, senior business and IT leadership, colleagues, consultants, and vendors
• Strong communication and interpersonal skills, including tact and diplomacy to exchange and escalate information throughout a matrix organization
• Experience in running global RFPs and complex contract negotiation

• Accountable for the development, communication, and execution of global Field NBA product strategy and roadmap, collaborating with global and local business partners and other functional and product teams
• Lead the agile product team (POD) and external vendor(s) to deliver the product. Define user stories and agile iterations. Build and prioritize the backlog, and manage the dependencies with other PODs and Product Owners
• Ensure that application architecture decisions are consistent between functions, align to enterprise architecture, and leverage opportunities for common approaches. Implement and follow appropriate governance procedures to ensure compliant and efficient computing environments
• Execute ongoing activities for enhancement requirements gathering and review for continuous product evolutions
• Co-lead the organizational change management with business partners, and ensure excellent adoption of the product
• Continuously improve the way of working within POD and with other partners
• Ensure that the product meets all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements
• Ensure service delivery performance according to targets (SLA, OLA)