Product Owner at FFB Bank

Fully, Wallis, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

105000.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Backlog Management, Roadmap Planning, Requirements Definition, Workflow Configuration, Testing Coordination, Vendor Management, API Integration, UI/UX Principles, Scalability, Reliability, Data Flows, UAT Planning, Agile Delivery, Time Management, Conflict Resolution, Change Management

Industry

Banking

Description

Description Who We Are: FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs. What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location. If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family! Recent Achievements Speak Louder Than Words: 2024 & 2025 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets Ranked #1 on American Banker’s Top 20 Publicly Traded Banks under $2 Billion in assets for 2024 (noted in Q2 & Q3 2025 reports). Ranked by S&P Global as a top 35 best performing U.S. community bank (under $3B in assets) based on 2024 results. Named among the OTCQX Best 50 Companies for 2024. What You Should Expect While Working at FFB: Company ownership through our Employee Stock Ownership Program (ESOP) A friendly, close-Knit work culture that encourages growth Opportunities to Participate in Community Networking Events Benefits Package o Medical/Dental/Vision o Life Insurance o Paid Vacation o 401(k) Retirement Plan o Training & Development o Tuition Reimbursement o Employee Assistance Program o Internal Job Posting & Referral Program Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: Teamwork – We collaborate, hold each other accountable, and win together. Relationship – We are trustworthy, transparent, and respectful. Authentic – We are humble, vulnerable, and we speak up. Commitment – We are owners...Be hungry, responsive, and have a sense of urgency. About the Position: The Product Owner leads the delivery and continuous improvement of digital banking platforms and internal tools that support customer onboarding, servicing, and operational efficiency. This includes key commercial banking products such as Digital Account Opening (DAO), customer support tools, and contact center solutions. In this role, you’ll manage the product backlog, guide prioritization and roadmap planning, define requirements, configure workflows, and coordinate testing and release activities with internal teams and external vendors. It’s a hands-on position where you’ll independently drive platform implementations and enhancements from planning through launch and ongoing optimization. Strong technical fluency with vendor-based platforms and integrations—such as APIs, workflows, and data flows is required. Essential Duties: Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies. Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders. Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness. Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions. Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support. Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions. Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness. Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors. Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions. Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed. Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions). Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities. Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility. Supports product launches through documentation, training materials, demos, and internal enablement. Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous improvement. Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement. Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce. Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role. Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions. Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs Requirements Bachelor’s degree from an accredited college or university in a relevant field (e.g., Business, Finance, or related) preferred. Minimum 2–4 years in a Product Owner, Product Analyst, or similar role required. Experience working in financial services, fintech, SaaS, or another regulated or platform-driven environment preferred. Experience leading or heavily contributing to implementation of third-party software platforms (not only internal feature enhancements). Working knowledge of APIs, system integrations, workflows, and data exchange, including the ability to read and interpret technical documentation (e.g., API specifications and release notes). Experience working with platform-based products, third-party vendors, and configurable systems. Strong understanding of integrations, APIs, workflows, and data exchange concepts. Experience with digital account opening, onboarding, servicing, or customer support platforms (e.g., Zendesk or similar) strongly preferred. Experience working in iterative or agile delivery environments. Proficiency with standard business productivity tools (e.g., Microsoft Office or similar). Effective communication skills with the ability to collaborate across business, technical, and vendor teams. Strong organizational and time management abilities with attention to detail. Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams Strong organizational skills with the ability to manage multiple priorities and timelines. Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. Commitment to continuous learning and professional development to stay current with industry standards and best practices. Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. Capable of managing multiple priorities and meeting deadlines in a dynamic environment. Ability to work independently with minimal supervision and as part of a team. Proven ability to adapt to changing priorities and procedures. Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Responsibilities

The Product Owner will lead the delivery and continuous improvement of digital banking platforms and internal tools, focusing on customer onboarding, servicing, and operational efficiency for products like Digital Account Opening. This involves owning and managing the product backlog, driving roadmap execution, defining requirements, and coordinating testing and release activities with internal teams and external vendors.