JOB INFORMATION

Date Opened
03/27/2025
Industry
Financial Services
Salary
€5.060 - €7.685
Job Type
Full time
Work Experience
6-8 years
City
Amsterdam
State/Province
Noord-Holland
Country
Netherlands
Zip/Postal Code
1102 BH

JOB DESCRIPTION

For ING Bank in the Netherlands, we are looking for a Customer Journey Expert to join the team of our SWIFT/IRM/GFME Financial Messaging Platform, with experience in the SWIFT domain and preferably Payments or Treasury.
The CJE works most of its time in a squad within ING’s Agile organization, together with other experts to achieve the squad’s mission. The CJE has expertise in the areas of product management (SWIFT, MT and MX messaging, ISO20022) and process optimisation.

As a Customer Journey Expert:

• You have an end-to-end responsibility for the operation, management and improvement of our SWIFT internal messaging service (IRM). You will fulfil the role of Product Owner within a cross border squad (Amsterdam/Brussels).
• You have multiple stakeholders both within and outside of ING.
• In your role of product owner, you manage and prioritize the backlog at the level of user stories, derived from features and epics.
• You define business requirements for the development of products and services and play a supporting role in the Quarterly Business Reviews.
• You define, measure and improve key product metrics.
• You combine in depth product knowledge, strategic and business thinking, customer insights and analytical thinking to generate recommendations to evolve the products.
• You continuously improve the processes and operations around our financial messaging.
• You pro-actively build relationships with the 42 ING branches that use your services.
• Align cross-functional stakeholders across the organization, including sales, operations and customer support.
• Rigorously leverage data and analytics to drive decisions, features and design.
• Recommend future improvements of user documentation, training of customers, sales and operations.
• Keep abreast with trends in the industry and share information throughout the organization.
• Ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.
• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies